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The Bar Has Gone Up: The New Era of HyperFunctional SaaS with Jason Lemkin

SaaStr

Case and point, CRM is bigger for HubSpot today than marketing automation. #5: If you want to be in the contact center or any CX or CS space, AI must be mission-critical because it’s necessary to survive going forward. If you look at folks in contact centers, they’re expecting to replace 30-50% of their CS workers with AI.

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GTM 139: AI Agents Are Changing Everything — Microsoft’s VP of AI Agents on the New Era of Work and Software | Ray Smith

Sales Hacker

Previously, he was the Global VP of Product for SAP, CRM and Sales Cloud. Previously to that, it was the global VP of product for SAP, focused on the CRM and sales cloud. Most customers, particularly in ERP, still also in CRM, would say, I’m a snowflake. It’s literally in the title. So what I would say is.

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Empowering MedTech customer engagement in the omnichannel era

Highspot

First contact was made by phone, followed by a follow-up email, an online demo, maybe an in-person proof of concept, and a final phone call or email to close the deal. Like many other industries, many MedTech manufacturers and suppliers had limited remote selling infrastructure before 2020.

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Salesmate is named as a CRM category leader by Gartner’s platforms for 2020

Salesmate

We’re excited to announce that once again, Salesmate is recognized as a market-leading sales CRM and automation platform by multiple Gartner’s top software advisory platforms – SoftwareAdvice and GetApp. Here is the summary of the awards and recognitions that Salesmate aced in 2020: 1.

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Automation, email, CRM among major marketing tools replaced in the past year

Martech

The number three solution replaced was CRM (23%), which was surprising because while B2B businesses especially had good reasons to acquire a CRM in 2020, it’s not as clear why existing CRMs needed replacing. The post Automation, email, CRM among major marketing tools replaced in the past year appeared first on MarTech.

CRM 142
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The 5 Best Mobile CRM Solutions for 2020

Hubspot

That trend — coupled with the fact that a CRM has pretty much transitioned from a "nice-to-have" to a "need-to-have" for most businesses — highlights the need for resources that allow a company's employees to access its CRM data and general functions anywhere, anytime. That's where mobile CRM solutions come into play.

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Sales Engagement: What You Need to Know in 2020 and Beyond

Sales Hacker

It’s the question that will help companies stand out as we put 2020 behind us. That’s because Sales Engagement isn’t just a tool for automated sequences and CRM integrations. Sales enablement tools — your CRM, asset management solutions, etc. Read More: The Forrester Wave : Sales Engagement, Q3 2020. What about you?