AI adoption in CX is rising, but implementation challenges remain
Martech
FEBRUARY 7, 2025
According to Nextivas 2025 CX Landscape report, 89% of CX decision-makers say their execs understand CXs impact on profit margins. The 2025 CX Landscape Report found 24% of businesses are just getting started with AI and 31% are now actively implementing it. Key doesnt mean up and running, though.
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