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Welcome Back Duplo Cloud & Pylon to SaaStr Annual 2026! 🎉

SaaStr

We’re thrilled to announce the return of two incredible partners coming back to SaaStr Annual + AI Summit 2026 ! They’ve revolutionized how growing SaaS companies handle customer support with a comprehensive solution designed for the unique needs of B2B businesses. May 12-14 again at our 40 acre campus in SF Bay!!

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AI for Small Business: How to Choose Your Tech Stack

Salesforce

For instance, with the right customer relationship management (CRM) you can install a free chatbot to respond to customers. Get AI for your SMB Get started with artificial intelligence (AI) for your small business and scale fast with the #1 AI CRM for SMBs. Consider the collection and verification of customer data.

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The Vertical SaaS Gold Rush: Why Non-Tech B2B Is Growing 250%+ Faster

SaaStr

Case Study: Monday.com vs Asana – The Power of Non-Tech Customers Want to see the “non-tech vertical” thesis in action? But their customer bases couldn’t be more different. 70% of Monday.com’s customers aren’t in tech. Look at Monday.com vs Asana. The window : This won’t last forever.

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Top Small Business Trends For 2026: Smart Tech You Need to Know

Salesforce

What we’ll cover: The future of small business is looking bright in 2026 Top 5 trends contributing to small business success Get more small business trends The future of small business is looking bright in 2026 Our research shows that small businesses are thriving, not just surviving. Just get started. Just get started. Start it up 2.

CRM 45
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Why AI Has Taken Longer to Come to Sales Than Coding with Artisan’s CEO

SaaStr

Administrative quicksand: CRM updates: 14% of time Email follow-ups: 18% of time Scheduling coordination: 12% of time Proposal/contract admin: 16% of time Internal meetings/reporting: 12% of time The Performance Gap : Most AEs are terrible at the non-selling stuff—and they know it. CRM data accuracy sits at 47% across most sales orgs.

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SaaS Is Still Slowing Down, Unfortunately: What Q1 2025 Numbers Reveal About the Cloud Software Market

SaaStr

Why buy a traditional CRM when AI-native alternatives might emerge? Slower New Customer Growth. Especially if NRR is falling, not adding enough new customers eventually leads naturally to slowing growth. The companies that thrive will be those that can grow their existing customer relationships. This just has its limits.

Territory 102
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5 Interesting Learnings from Salesforce at $40 Billion in ARR

SaaStr

But how about 2026+? Only 21% of Salesforce’s Revenue is from … Sales This has been true for many years, but it often comes as a surprise to those that don’t know the company as well as they know its CRM. #2. They still do some for their largest customers, and it’s down to about 5% of revenues.

Growth 79