SaaStr

JULY 11, 2025

The Enterprise-Grade Platform That Makes AI Voice Agents Actually Work at Scale We’re proud to announce that Syllable is returning as a partner for SaaStr Annual + AI Summit 2026 , following their tremendous success and impact at our 2025 event. Business Impact: Reduce support costs by 60% while improving customer satisfaction scores.

E-commerce 107

E-commerce Healthcare Price Technology 107

SaaStr

FEBRUARY 26, 2025

But how about 2026+? Professional Services Down to 5% of Revenue, Still Loses Money Salesforce for many years has driven its partners to do the vast majority of pro services, and it’s a massive ecosystem. They still do some for their largest customers, and it’s down to about 5% of revenues. We’ll see.

Growth 79

Growth CRM Up-sell Service 79

Martech

DECEMBER 17, 2024

Because when you cant answer questions about your impact and value creation, they will conclude that while youre necessary as a service delivery team, they should fund you as cheaply as possible. By the end of 2026, however, many B2B GTM teams will be in their strongest position ever. The first half of 2025 is likely to be very tough.

GTM 102

GTM B2B X-functional Up-sell 102

Heinz Marketing

APRIL 2, 2025

Finally, Josh wrapped up the discussion by reminding us that service-level agreements (SLAs) help clarify who youre targeting, the types of engagement that matter, and which topics are resonating. Collaboration drag can kill pipeline efficiency. Make sure your teams are working in sync to maintain momentum. Want to chat?

Pipeline 53

Pipeline GTM B2B Follow-up 53

Martech

DECEMBER 26, 2024

Customer experience faced serious challenges during the pandemic. Customers want it all, and really theres no excuse for them not to get it. The key to customer success will be maintaining a strategy for covering all bases. This way, customers can choose how they want to learn more and buy. Now, theres no looking back.

Customers 124

Customers Government Healthcare Hospitality 124

SaaStr

JUNE 20, 2025

The Great Spending Showdown: AI vs SaaS in 2025/2026 — What Every B2B Leader Needs to Know We’re witnessing the most dramatic shift in enterprise tech spending since the cloud migration began 15 years ago.

Government 115

Government Legal Engineering Growth 115

SaaStr

JUNE 19, 2025

Top 5 Takeaways Consumption Revenue Recognition Changes Everything : Unlike traditional SaaS, Snowflake can’t recognize revenue ratably—they only book revenue when customers actually consume credits, even with multi-year contracts. ” But customer expectations are evolving rapidly.

Strategic partnership 107

Strategic partnership Meeting SQL Technical Sales 107

SaaStr

JULY 3, 2025

Oracle’s cloud infrastructure revenue should increase more than 70% in the 2026 fiscal year, up from growth of 52% in the quarter, according to CEO Safra Catz. billion in Q4 FY2025 Cloud Services became Oracle’s largest business, with non-GAAP operating income up 14% in constant currency to $5.7 SAP is 52 years old.

Non-Profits 92

Non-Profits Trust Growth Start-ups 92

SaaStr

JUNE 7, 2025

But it’s just one data point, albeit across many Ramp customers. The real test will come in 2026 budget planning cycles, where AI is likely to receive significantly larger allocations. Services opportunities are expanding. Current spending patterns may reflect budget constraints rather than demand softening.

Growth 112

Growth Represent Government Pipeline 112

Martech

MARCH 24, 2025

The sixth edition of Salesforce’s “Connected Shoppers” report found agentic AI to be one of the significant drivers of retail’s continued evolution, with 75% of retailers saying AI agents will become essential by 2026. But AI agents are far from the only thing changing. Email: Business email address Sign me up!

Retail 110

Retail Drivers/motivators Represent Technology 110

SaaStr

JUNE 8, 2025

The CEO realized that with MCP, customers could book appointments through ChatGPT or Claude without ever knowing which booking system the business uses. The IPO Market Reality Check: Normal Service Resumed Despite all the doom and gloom about AI disruption and market dynamics, there’s actually good news on the liquidity front.

B2B 97

B2B Strategize Cross-sell Gaming 97

SaaStr

JUNE 15, 2025

And legacy B2B and SaaS vendors are about to learn a painful lesson about who really owns customer data. By blocking AI rivals like Glean from accessing Slack data, they’ve crystallized the central question every SaaS vendor will face: Is the data in your app YOUR data, or your customer’s data? You Need To Get Ahead Of It.

B2B 106

B2B Trust Represent CRM 106

SaaStr

APRIL 14, 2025

Whether youre looking for a co-founder, a mentor, or your next big customer, youll find them here. 1,000+ Networking Sessions Weve doubled down on networking opportunities, with over 1,000 sessions, including Braindates, AMAs, mentoring, and 1:1 meetings.

GTM 80

GTM Networking B2B Meeting 80

Martech

APRIL 3, 2025

It specifically states that a sharp hike in tariffs could lead to a broader economic slowdown and potentially contract consumer spending and GDP in 2026, which would, as you might imagine, negatively impact retail sales. The advertising is used to sell goods and services. Speaking of tariffs, let’s clarify how they work.

Retail 117

Retail Government Territory Price 117

Martech

JUNE 4, 2025

More than one-quarter (29%) of marketers believe advanced AI-driven content generation and analytics will drive the most significant changes in email marketing in 2025, while 70% predict up to half of their email operations will be AI-driven by 2026. Another 18% expect AI to handle 50-75% of their email marketing tasks.

Drivers/motivators 53

Drivers/motivators Retail Strategize Technology 53

Salesforce

MARCH 25, 2025

Gartner predicts that through 2026, organizations will abandon 60% of AI projects unsupported by AI-ready data. This delivers richer, more reliable, and more helpful agentic experiences across the entire Customer 360, equipping humans and digital workers with deep insights that are consistent across your business.

Government 78

Government Objectives and Key Results SQL Territory 78

Sales Pop!

OCTOBER 3, 2021

Are you fond of brand promotion, customer service, creativity, or content marketing? The average payout of an IT manager in the USA is $142,530 per annum and is predicted to grow more by 2026. Although investment bankers’ salaries differ from one REIT to another, the average annual pay scale is $200,000 in the USA.

Real Estate 211

Real Estate Management Consulting Finance Consult 211

Salesforce

APRIL 24, 2024

It’s not possible (yet) in the physical world, but with zero copy integration, that’s how you can handle your customer data. Some of them are reluctant to adopt a customer data platform (CDP) because they don’t want to duplicate data. Their main goal is to provide better customer insights back to their sales and marketing teams.

Customers 124

Customers Transportation Government UX 124

SaaStr

MAY 31, 2021

The customer velocity, the growth in pipeline, are just awesome.” Service Cloud has passed Sales Cloud in revenue, and Platform is the biggest percent of revenue. And $50B ARR by 2026. Salesforce continues to see Cloud and its own products grow at an incredible rate. “I’ve never seen a quarter like this.

CRM 124

CRM Growth Trust Pipeline 124

Sales Pop!

DECEMBER 13, 2022

trillion by 2026. It also gives companies access to real-time data on a larger scale than ever before, which can improve decision-making, increase productivity, and enhance customer service. Improves Customer Experience. Customer experience is one of the key factors for sales. What Is Workplace Automation?

Lead generation 130

Lead generation Pipeline Sales Customer Relationship Management 130

Salesforce

MAY 31, 2023

Regardless of industry or what you’re selling, delighting your customers is key to your success — where trust, personalization, and seamless interactions intersect. But pleasing your customers isn’t just about meeting their needs — you need to be one step ahead. But making customers happy is often easier said than done.

Government 98

Government Customers Trust Service 98

Martech

AUGUST 3, 2023

20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Uma Challa, Gartner’s customer service expert, says this is shortsighted because the technology isn’t yet up to the task. New websites can be prototyped by answering a few simple questions.

Product 98

Product Niche Customer Relationship Management Relationship Management 98

Martech

MAY 10, 2024

billion by 2026. Podcast Advertising Revenue Study: 2023 Revenue & 2024-2026 Growth Projects.” The IAB study found that the top individual advertiser categories in 2023 were Arts, Entertainment and Media (14%), Financial Services (13%), CPG (12%) and Retail (11%). Podcasts are projected to reach $2.6 Monthly U.S.

Sports 108

Sports Strategic partnership Networking Entertainment 108

Martech

APRIL 8, 2024

By 2026, search marketing will lose market share to AI chatbots and other virtual agents, with traditional search engine volume dropping 25%. Say you’re on a customer service hold waiting for the insert brand tier chatbot to get back to you, and you’re getting a little, “OK, when is the person going to get back to me?”

B2B 117

B2B B2C Conversion Pitch 117

Martech

OCTOBER 6, 2022

Since the dawn of Atari in the 1970s, the industry has boomed—it’s now larger than the movie and music industries combined—and is expected to be worth $321 billion by 2026. With the power of real-time insights, brands can deliver personalized content to delight existing customers and push timely offers and info to attract new ones.

Gaming 98

Gaming User Experience Technology Technology 98

Salesforce

DECEMBER 14, 2022

Reason 1: Discover how the Slack platform boosts productivity Reason 2: Learn more about Salesforce Customer 360 and create connected experiences Reason 3: Unlock the value of real-time customer data with Customer Data Platform powered by Genie Reason 4: Explore different career paths in the Salesforce ecosystem Ready to Seize the Trail?

Start-ups 98

Start-ups CRM Technology Technology 98

Salesforce

FEBRUARY 22, 2023

Innovate around your customers To be truly customer-centric, you must unite your teams and bring your customers into the center of everything. To remain competitive, all business units must find ways to provide personalized products, services and experiences. Easier said than done, right?

Technology 93

Technology Technology User Experience Finance 93

Martech

DECEMBER 7, 2022

But getting in on the action requires online retailers to be nimble and able to attract and retain customers by providing high-quality, seamless shopping experiences. In the simplest terms, ecommerce is the buying and selling of goods and services on the internet. What is ecommerce? Every type of transaction (B2B, B2C, C2C, etc.)

E-commerce 108

E-commerce Retail B2C Gaming 108

Salesforce

NOVEMBER 30, 2023

Mobile commerce is the process of buying and selling goods or services using a mobile device, such as a smartphone or tablet. Shoppers can find the products they want using a device they can take anywhere, and businesses can sell to a globally connected customer base. Global social commerce sales are estimated to reach $2.9

Retail 119

Retail UX Up-sell Trust 119

Martech

OCTOBER 4, 2022

Travel restrictions, masking, and social distancing requirements spawned by the pandemic compelled B2B companies to adopt new ways of engaging with customers. Customers clamored for features and solutions that delivered the value once created at in-person events. Indicates interest in a topic or product/service.

B2B 127

B2B Construction Presentation Follow-up 127

Martech

APRIL 15, 2022

As companies speed up the adoption of digital processes and technologies , it is likely you will soon be interacting with increasingly tech-savvy customers. B2B marketing refers to the marketing strategies employed by firms selling their products and services to other businesses. Estimated reading time: 9 minutes.

B2B 124

B2B B2C E-commerce Clients 124

Pointclear

SEPTEMBER 26, 2011

His latest book is Social Marketing to the Business Customer , co-authored with Eric Schwartzman. E-mail marketing service provider Infusionsoft uses it for lead generation. “ It's 2026.what Southwest Airlines encourages customers to post problems on its wall and follows up with a personal outreach.

B2B 86

B2B Territory Networking Lead generation 86

Salesforce

AUGUST 17, 2022

It suggests recommended content on your favorite streaming service and helps you avoid traffic while your drive. With applications in fields from medical research and retail services to logistics and personal finance, the global AI industry is projected to reach annual revenue of $900 billion by 2026, according to IDC.

Government 98

Government Legal Finance Retail 98

Search Engine Land

OCTOBER 6, 2022

Since the dawn of Atari in the 1970s, the industry has boomed—it’s now larger than the movie and music industries combined—and is expected to be worth $321 billion by 2026. With the power of real-time insights, brands can deliver personalized content to delight existing customers and push timely offers and info to attract new ones.

Gaming 77

Gaming User Experience Engineering Technology 77

Salesforce

AUGUST 17, 2022

million new jobs by 2026. One-on-One Trailblazer Mentorship is best for those who have some experience in the ecosystem and prefer to work individually with a mentor to create a customized professional development and job search plan. According to IDC, the Salesforce economy is set to create 9.3 Unsure how to get started?

Networking 98

Networking Consult Meeting Clients 98

Salesforce

OCTOBER 15, 2021

Salesforce is the #1 Global Platform in CRM, sales, marketing, and customer service. According to the IDC, there will be 9 million new Salesforce jobs by 2026. App Builder Super Set – to prove your understanding of the ins and outs of process automation, security, and app customization.

Drivers/motivators 97

Drivers/motivators CRM Start-ups Consult 97

Salesforce

OCTOBER 12, 2021

We believe it takes a village to help organizations of any size, B2C or B2B, make their business processes more efficient and accessible, and to get the most value from their data to personalize customer experiences. From the beginning, Salesforce has been deeply invested in the success of each customer, developer, and partner we work with.

B2C 52

B2C Territory Niche Education 52