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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

It’s how quickly sales will follow support’s playbook. Why Sales Will Follow Support’s Path (It’s Already Starting) The parallels are striking. Companies are routinely achieving 60%+ deflection rates – meaning AI handles 6 out of 10 (or more) support tickets before a human agent ever gets involved.

Territory 107
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How Can Financial Services Firms Grow Business With Agentforce?

Salesforce

We’re at an inflection point where workforces are overwhelmed with low-value tasks and stalled productivity, but customers expect more personalized experiences and empathetic conversations. Between 2024 and 2028, IDC forecasts that financial services will account for 20% of a worldwide AI spending surge to $632 billion. Back to top. )

Service 52
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Four steps to an AI-ready insurance revenue org

Highspot

According to a 2024 article from Insurance Journal , 50% of todays insurance industry is expected to retire by 2028. By leaning on AI answers, your sales reps become more productive and more effective. Need to know the differences between two life insurance products? Insurance companies employ a comparatively older workforce.

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B2B marketing on X: What you need to know

Martech

Almost 80% of them follow brands, and a majority of B2B marketers still use the platform in some form. You can build credibility over time just by showing up consistently and saying something worth reading. Following the election in November, media spending on X increased for the first time since Musk’s purchase, and it hasn’t stopped.

B2B 62
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The State of AI in Sales

Sales Hacker

This is a special Wednesday edition of The GTM Newsletter by GTMnow – read by over 52,000 revenue professionals weekly to stay up-to-date on go-to-market and scale their companies and careers. Product : Attention At Attention, call recordings and CRM auto-fill are just the beginning. Help your team close more deals.

GTM 114
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Why we care about AR and VR: A guide for marketers

Martech

This data overlay can range from simple elements such as the lines displayed in a car’s rear-view camera while reversing to more complex product presentations for B2B clients. billion by 2028 at a CAGR of 48.6%. billion in 2028 at a CAGR of 44.8%. As of 2021, AR’s market size was $6.12 What is virtual reality?

Sports 140
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AI Isn’t Taking Your Job — It’s Setting You Up For a Better One (Here Are 12) 

Salesforce

For example, high-paying roles like prompt engineer — essentially, a master of the art of crafting prompts for GPT interfaces — and AI product manager are currently trending on popular job search sites. This person will use AI to review how people and teams work, and highlight productivity gaps to increase overall efficiency.