Hubspot

MARCH 18, 2019

The answer: Key account management. In this comprehensive guide to key account management, you'll learn: The definition of key account management. How to know whether your company needs a key account management strategy. The difference between key account management and selling.

Account management 84

Account management Objectives and Key Results Cross-sell Non-Profits 84

The 5% Institute

APRIL 2, 2020

In the world of business and sales, there are so many terms and definitions – so what is account management? And what are the benefits of account management? In this article, you’ll learn what is account management, as well as what are the benefits of having account management in place.

Account management 52

Account management Cross-sell Consult Clients 52

Engage Selling

DECEMBER 20, 2018

There’s a step that’s commonly missing in account management planning. Do you know what it is? Many strategies look like this: Plan -> Execute -> Measure However, I suggest moving forward, that they look more like this: Plan -> Execute … Read More »

Account management 90

Account management Up-sell Clients Closing 90

The 5% Institute

JULY 1, 2019

An Account Manager can be a tough job at the best of times – especially if you want to increase your sales. With so many different responsibilities, it’s important to know where to focus the majority of your time to ensure you stay effective, and don’t end up burning out with priorities all over the place.

Account management 52

Account management Sales Pitch CRM 52

Partners in Excellence

OCTOBER 31, 2016

They are naturally reluctant to have us running out to the end users selling them more—-it adds to IT’s workload. Our sponsors in IT don’t want us going out and drumming up more work, challenges, and headaches for them. Yet our competition doesn’t have the same constraints.

Account management 85

Account management Government Strategize Customers 85

Partners in Excellence

NOVEMBER 27, 2012

Yet too often, I see conflict between the sales specialist teams and account managers. Poorly defined roles and responsibilities: Sales specialists are put in place and told to sell, but no engagement model has been defined. Territorialism: Account/territory managers are, by definition, territorial.

Account management 90

Account management Territory Sales Growth 90

Sales Pop!

FEBRUARY 20, 2024

Our conversation centered around his new book, “Iceberg Selling,” and the critical importance of understanding customers on a deeper level. The Iceberg Selling Concept Karl Becker introduced me to the concept of “Iceberg Selling,” A sales approach that goes beyond the surface-level understanding of customers.

Customers 64

Customers Account management Sales Clients 64

Partners in Excellence

MARCH 26, 2024

It’s a solution that addresses the way buying is changing, integrating digital and personal selling. But what really interested me were Bill’s perspectives on where buying and selling is headed and how we must change our engagement strategies to work with buyers more impactfully.

Sell 97

Sell Cross-sell Finance B2C 97

Partners in Excellence

APRIL 16, 2024

Why I’m So Interested In Selling Sales wasn’t on my UT Dallas agenda. Waking up to a request for a meeting in his office felt surreal. Now, another year has gone by and I am currently the Junior Account Manager for the UTD Sales program with plans to graduate early in the Spring of 2025. Marketing, sure.

Sell 105

Sell Pitch Account management Up-sell 105

Veloxy

JUNE 23, 2021

What Positions Make Up an Inside Sales Team? This is often why many companies don’t end up with rockstars and new teams miss the mark. When we talk about outside sales, we’re referring to a team that goes out on sales calls to sell regionally and at conferences, events, and so on. What Positions Make up an Inside Sales Team?

Inside sales 232

Inside sales CRM Sales Pipeline 232

Martech

MARCH 1, 2024

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. They have also been trained in concepts like customer management, LTV and the financial value of loyalty. It didn’t even make the Sagefrog priority list in 2022.)

B2B 123

B2B Cross-sell Pharmaceutical Account management 123

Salesforce

NOVEMBER 29, 2023

Channel sales — or selling through partners — represents 75% of the world’s commerce, according to Forrester. In channel sales, companies (here we’ll call them vendors) sell through intermediaries. This business model is also called indirect selling, because the company doesn’t have a direct connection to the end customer.

Manufacturing 111

Manufacturing Retail Territory Sales 111

Sales Gravy

APRIL 22, 2022

It ranks right up there with the car, telephone, and the internet. On this Sales Gravy podcast episode, Jeb Blount and Daniel Disney discuss the real secrets to becoming a LinkedIn selling machine. It ranks right up there with the car, telephone, and the internet.

Sell 99

Sell Account management Pipeline Price 99

APACSMA

DECEMBER 14, 2023

Instead of giving up after an initial failure to close a deal, consistent follow-ups and providing ongoing value can eventually lead to success. Learn how to sell effectively in a remote or virtual environment. Persistence in the Marathon: Sales is a marathon, not a sprint. Persistence is key.

Cross-sell 52

Cross-sell Inside sales Account management Strategize 52

Understanding the Sales Force

OCTOBER 25, 2023

Those salespeople aren’t aware that they suck and they don’t believe that they suck because they don’t know what great selling looks like, sounds like, or feels like. None of that makes them very good at selling, but those scenarios would certainly contribute to ongoing, recurring account revenue.

Territory 77

Territory Objectives and Key Results Account management Sales 77

Sales Pop!

APRIL 11, 2024

It’s a goal we strive for in selling. Without it, of course, the chances of account expansion are highly unlikely. It’s a mistake that you’d like to think would be a rarity in the sophisticated B2B world of serving large enterprise accounts. The honesty needle points way up. Why don’t all selling organizations do this?

B2C 52

B2C Clients Contract Account management 52

Salesforce

SEPTEMBER 26, 2023

You can lean into prospect need or interest, speeding up the sales cycle by cutting out long negotiations, and close quickly. But how do you know if they are interested in what you’re selling? If so, you have a lead worth following up on. Ask follow-up questions to clarify, then engage in active listening.

Contract 119

Contract Negotiate Follow-up Contact 119

Sales Hacker

JULY 25, 2022

But before we open up the hood, let’s review some sales performance dashboard basics. All of these metrics ladder up to the ultimate goal of bringing in qualified leads. Building an SDR manager dashboard. The driving force behind your SDRs is their manager. Building an account manager dashboard.

Engineering 99

Engineering Objectives and Key Results Cross-sell Pipeline 99

Hubspot

APRIL 27, 2023

They make initial contact with people whom they think are qualified and ready to use the product they're trying to sell. When an SDR has vetted a prospect, they'll pass the potential lead to Account Executives (AEs). Plus, you can move on from this role to become a sales manager or AE. Build good communication skills.

Account management 71

Account management Commission Contract Sales 71

Partners in Excellence

SEPTEMBER 15, 2022

Too many leaders seem to have given up. ” They manage strategies around low tenure (11 months for sellers and leaders). Low engagement, the great resignation, quiet quitting are now business constants that leaders have to manage around. Too many have given up. They want to know they have a future.

Represent 91

Represent Account management Up-sell Pipeline 91

SaaStr

MARCH 20, 2021

Larger, fast-growing start-ups often become excellent at it. Small start-ups are almost always terrible at it. Pick a price point you know how to sell a t. I’ve seen sales reps great at $20k deals join a start-up with tons of leads but at a $2k price point and fail. Account management? Most of us do.

Quota 135

Quota Niche Price Up-sell 135

Veloxy

AUGUST 17, 2022

Price: $49/month for Salesforce users, corporate plans available Automations: Non-selling activities, lead prioritization, lead capture Veloxy has several features to help you automate Salesforce, no matter how long you’ve been using the CRM platform. The Top 7 Best Salesforce Automation Tools. source of image.

Appointment 147

Appointment Territory Cross-sell Contract 147

SalesPop

MARCH 19, 2021

An extremely important aspect of account management is the strategic aspect, the plans of dealing with various accounts. I recently discovered through research just how much of an impact real account planning can have on company success. Account Planning Basics. Planning Specifics. Proactive Plan. You’ve got money!

Cross-sell 98

Cross-sell Objectives and Key Results Account management CRM 98

Sales Hacker

DECEMBER 8, 2023

Accordingly, the recruiting of beta customers and roadmap selling happen earlier, providing for customer quotes as part of the launch. No sign-up needed; it was simply an easy scan. Momentum follow-ups over time can be powerful, Joseph advises. Make sure your message lands. Keep it simple. “Do It’s showtime.

Launch 99

Launch Product GTM Technology 99

Understanding the Sales Force

JULY 31, 2023

Rarely, if ever, have I received a follow up call from anyone selling me anything. The proposal expired at the end of February but the sales rep never followed up. Salespeople tend to fall into one of three groups when it comes to following up: I don’t want to be a pest – they may not like me anymore.

Follow-up 62

Follow-up Price Account management Pipeline 62

Sales Pop!

AUGUST 6, 2022

When it comes to maintaining existing accounts, Pipeliner CRM is the only system with embedded key account management features, whereas others (such as Salesforce and Microsoft Dynamics) have account management functionality only as an add-on, or don’t include key account management. .

CRM 98

CRM Pipeline Objectives and Key Results Account management 98

Partners in Excellence

SEPTEMBER 8, 2022

I’m continuing my series on the importance of understanding selling as a complex system. We tend to focus on the pieces/parts of what we do, the responsibilities of our organization, for example marketing, SDRs/Inside Sales, AEs, Account Managers, Sales Engineering, Sales Ops, Sales Enablement.

Territory 73

Territory Pipeline Account management Inside sales 73

Martech

OCTOBER 11, 2021

“The meeting might be going through to a salesperson, account manager or a CSM. ” Cipirani-Espineira has been in SaaS customer success throughout her career, including in senior account director and VP Customer Success roles at Cision and Medallia respectively. From account management to customer success.

Customers 93

Customers Account management Real Estate Contract 93

SBI

AUGUST 12, 2014

Revegys software platform allows you to leverage world class best practices  configured to support the requirements of how you sell and how your customers buy. Revegy helps salespeople and managers visualize how to close deals and expand relationships. While CRMs focus on management, Revegy excels in planning and execution.

Up-sell 51

Up-sell Closing Sell CRM 51

SalesPop

MARCH 20, 2022

They are key to ramping up the foundation. It also needs to be laid out very clearly what the expectation is for selling from the owner of the account, as opposed to the customer success person. In other words, the definition of the CSM role has changed over the years, and so has their partnership with the sales/account manager.

Customers 98

Customers Contract Sales Account management 98

Hubspot

APRIL 5, 2023

Account managers work closely with customers to make sure they have a good experience and get the help they need. The average salary for an account manager is roughly $53,000 a year. The Buyer’s Journey Stats Understanding the Buyer’s Journey through current stats can give you a leg up in your sales career.

Cold Call 78

Cold Call Commission Inside sales Territory 78

Partners in Excellence

DECEMBER 1, 2020

Some of the sales people were eating up the programs–but they were the consistent top performers. What maximizes the success of a Global Account Manager in hunting in her account will be different from that which is most effective for territory managers. Who's Responsible For Sales Enablement?

Territory 88

Territory Account management Sales Process 88

Understanding the Sales Force

DECEMBER 1, 2020

Understanding the Sales Force by Dave Kurlan Yesterday, I received two assessments for the same candidate: one from Objective Management Group (OMG) and one from Caliper. Consultative Selling Skills - Caliper calls this "Gathers and Analyzes Information" and scored the candidate at 48%. Reaching decision-makers. Coachable or not.

Drivers/motivators 122

Drivers/motivators Consult Up-sell Sales 122

Partners in Excellence

JANUARY 26, 2021

In the past 10 years, we’ve done everything we can to take the “human” out of complex B2B selling. They are processed by SDRs, SEs, Demo people, Account Managers and others. Again, if 1 million outreaches doesn’t achieve the goal, we up the outreaches until it achieves the goal. Do they know it?

Process 122

Process Sales B2B Quota 122

SaaStr

JANUARY 22, 2021

As you try to hire up for your SaaS company, you’re going to be faced with a lot of choices and trade-offs. By that I mean: If your deal size is say $5k per year, there’s a certain way you sell. Customers will expect more services, more account management, more configuration. A certain way you market.

Contract 102

Contract Engineering Account management Up-sell 102

Salesforce

APRIL 18, 2023

Get answers to your burning questions about the best ways to sell, learn, and grow in this ever-changing field. Atef Ghori, Territory Account Manager, Hitachi Vantara Dear Atef: Most reps I know are motivated by building relationships and bringing real-life solutions to customers, not crunching numbers or drafting emails.

CRM 98

CRM Pitch Territory Presentation 98

Partners in Excellence

FEBRUARY 17, 2024

As an example, recently I was involved with a client selling supply chain technology solutions to IT. These unhappy customers were taking a lot of sales time, demanding the account managers fix the problem or contracts would be cancelled. For managers and leaders: Within our own organizations we have similar problems.

Manufacturing 77

Manufacturing Clients Contract Presentation 77