Sat.Nov 16, 2024 - Fri.Nov 22, 2024

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5 Steps for Sales Process Improvements

Anthony Cole Training

Many companies monitor their pipeline opportunities with the use of a CRM in order to have information about the opportunities being created by the sales team.

Process 225
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Top 8 Common Sales and Leadership Mistakes (And How to Avoid Them)

Iannarino

Want to fast-track your sales and leadership success? Avoiding these costly mistakes can save you time, money, and frustration.

Sales 239
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Trending Sources

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3 Things Your Sales Negotiation Strategy Might Be Missing

Force Management

A well-defined negotiation strategy is a critical component of an organization’s success. A great negotiation strategy goes beyond individual seller skills - leaders should create a repeatable framework to ensure negotiation is being executed consistently across all deals to ensure maximum revenue. If your team repeatedly loses margin on deals, loses to competitors based on price or struggles to expand deal sizes, it may be time to assess your negotiation strategy.

Negotiate 128
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Customer experience management in the age of agentic AI

Martech

“I am excited to introduce our next step in this journey,the Webex AI agent. This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. This AI agent brings together conversational intelligence and generative AI to deliver natural conversations with hyper-personalization.” Those words came from Cisco, the enterprise digital communications and technology company; specifically from Anurag Dhingra, SVP and GM of Cisco Collaboration.

Customers 118
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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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2 Simple Edges Anyone Can Get in Sales. And Pull Ahead of the Pack.

SaaStr

Want to know how to be better than 95% of the world in SaaS sales? Honestly it’s easy. Or at least, it’s plain and simple. If you’re truly willing to put in the work. The 2 simple edges in sales: #1. Be a True Product Expert 95% of the sales reps I talk to don’t even really understand the products they are selling. How can I integrate it into my stack?

Pitch 108
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Out with Outdated: Modern Strategies to Achieve Sales Results

Iannarino

Allow me to paint a vivid picture of the rapidly evolving sales landscape—buyers are more informed, technology is advancing, and competition is fiercer than ever.

Sales 206

More Trending

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A Seller’s Dream, “Customers Don’t Want To See Sellers!”

Partners in Excellence

We’ve all seen the data. Customer would prefer a rep-free buying experience! And when they do have to involve sellers, they want to minimize seller engagement, often not engaging sellers until the final 20% of their buying process. While there as been a certain amount of hand wringing and “how to we fix this” in the selling community, and with me and many of my peers, I can imagine the majority of sellers quietly cheering!!!

Customers 102
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The Death of the QBR

SaaStr

Just had a check-in call with a $50k a year vendor we use for SaaStr They sent a new sales rep to call who didn't know the account They just walked through a deck with data they didn't collect or know That we'd already read What a waste of everyone's time The Death of the… — Jason ✨????SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) October 2, 2024 So we’ve talked a lot on SaaStr about how Customer Success has changed over the past 24 months.

Follow-up 104
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How AI Revolutionized My Creative Process: A Case Study on Leveraging GPT for Writing and Research

Iannarino

Unlock the secrets to supercharging your creativity and productivity by embracing the power of AI—just like my brother and I did.

Process 216
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8 Tips to Keep Your Identity Safe This Holiday Season

Salesforce

Cyber Week sales are expected to reach $311 billion worldwide leading into the holiday season. While big sales promotions like Black Friday and Cyber Monday are great for taking advantage of deals, especially online, the unfortunate reality is that cyber crime also peaks this time of year. In fact, a 2024 study conducted by anti-virus software Norton, showed that 48% of people have been scammed while holiday shopping online.

Legal 108
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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6 steps to help improve your customer experience with AI

Martech

The All-England Lawn Tennis Club’s decision to replace Wimbledon’s human line judges with AI fundamentally changes the customer experience. For some people, this will be a welcome change. Judges will no longer have to argue with volatile players over close calls. For others — particularly people at the event — this will significantly change the traditional pomp and circumstance of introducing players and judges at the opening ceremony While this technology promises to improve accuracy and effici

Customers 101
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How to Successfully Bring AI Products to Market at Scale with GitHub’s CRO

SaaStr

GitHub, founded in 2008, is a leading platform for software development and version control that has made waves since 2018 with its AI Copilot. Microsoft acquired GitHub also in 2018 and it has since grown to over 100 million developers and more than 420 million repositories, including at least 28 million public repositories, making it the world’s largest source code host.

GTM 104
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Speaking About PIPs. Posted on November, 2024

Partners in Excellence

Yeah, yeah, I know you are thinking, “What a downer Dave! Can’t you write about something more inspiring like plummeting win rates… ?” I don’t know if it’s the time of year, you know a kind of “out with the bad” mindset, or a reflection of something else, but I’ve been involved in a number of discussion about PIPs—Performance Improvement Plans.

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SEO for Startups: How to Rank Higher and Grow Faster

Salesforce

We live in a world where online search is part of everyday life — whether it’s finding a nearby coffee shop or a solution to a business problem. As a startup, you want to grow — you want your website to appear in search results and reach more potential customers, we get it. But standing out in this crowded market can be tough. That’s why you need search engine optimization (SEO) to help people find you — instead of the other way around.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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5 ways B2B differs from B2C — and 3 ways they align

Martech

It’s frustrating to hear some marketers dismiss the differences between B2B and B2C by claiming, “It’s all business to human.” While it’s true all marketing ultimately targets people, this oversimplification ignores the significant distinctions between the two disciplines. Just as marketing luxury goods differs from selling unbranded jeans, B2B and B2C require unique approaches — particularly regarding the marketing technology and strategies deployed in campaigns.

B2C 102
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Scaling Customer Success from 0-5,000 Customers with Drata’s VP of Customer Success and VP of Customer Experience

SaaStr

Most startup companies in earlier stages don’t have the most mature product. While differentiating your product against the competition is important, you have to differentiate yourself elsewhere as you build your company. This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers.

Customers 101
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It’s Not Your Job To Solve The Problems!

Partners in Excellence

I grew in my career establishing myself as a “Problem Solver.” Finding and fixing problems was like a scientific challenge, which matched my training as a theoretical physicist. I proactively sought problems and challenges and worked to solve them. At first it was as a seller working with my customers. I’d wander the halls of Citicorp and Chase Manhattan bank, talking to people, looking for problems.

Promote 96
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The Future of Sales Enablement

Sales Hacker

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

GTM 87
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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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Stop killing customer engagement with assembly-line marketing: Embrace position-less marketing by Optimove

Martech

Many companies divide marketing responsibilities across multiple specialists: graphic designers, social media managers, marketing operations managers, content marketers and email marketers, to name a few. In this setup, each person contributes a small part of a larger effort, and while it ensures expertise, it often slows down the time it takes to execute marketing strategies.

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5 Top Learnings from Legal SaaS Logikcull’s Almost $300,000,000 Sale to Private Equity

SaaStr

So the other day on Workshop Wednesday Andy Wilson, founder CEO of Logikull , and I did a deep dive on what it’s really like selling your company to Private Equity for almost $300,000,000! I was the first and largest investor in Logikcull as they “de-bootstrapped” in 2015, and at first it grew very quickly, double digits every month.

Legal 97
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“The 4 Hour Work Week!”

Partners in Excellence

No, I’m not doing a review of Tim Ferris’ “ The 4 Hour Work Week ,” 17 years after it’s original publication. But if you haven’t read it, it’s a fascinating read. I’m imagining the end game of all the productivity and efficiency hacks I see filling my feeds. My feeds are filled with expert advice about how we become much more efficient, how we get more done in the same amount of time or less.

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GTM 122: The 4 Ps of Sales Success: People, Process, Platforms, Performance with Phil Hernandez

Sales Hacker

Phil Hernandez is the VP of Sales Services at TaskUs. He has spent the past 20 years skillfully building and transforming numerous Go-To-Market (GTM) teams. He possesses an unwavering commitment to mastering sales systems and demonstrates expertise in orchestrating organizational change aimed at cultivating high-performance revenue teams. His diverse industry background ranges from Tech/SaaS, Big Data, Adtech/Media, and CPG.

GTM 83
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How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

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AI-powered martech releases and news: November 21

Martech

Proposed emblem for AI-Powered Robot Local #1 I, for one, welcome our new AI-powered robot union organizers: In China, an AI-powered robot autonomously convinced 12 showroom robots to “quit their jobs” and follow it. Surveillance footage from a Shanghai robotics showroom shows a small AI-driven robot, created by a Hangzhou manufacturer, talking with 12 larger showroom robots.

Retail 94
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It’s Taking Longer and Longer to IPO. 13.6 Years Or More For The Next Batch.

SaaStr

So the best of the best in SaaS and Cloud are still on fire. Canva, Stripe, Databricks, ServiceTitan, Gusto, Wiz should all have epic IPOs in 2025 or maybe 2026. But one thing is clear: it’s taking longer to IPO: It used to take 10.4 years on average to IPO in SaaS. More on that data here. The last 3 SaaS IPOs took 11.3 years to IPO (Klaviyo, Rubrik, OneStream) And the current top of top performers below?

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Jason Jordan’s Pipeline Management Training Takes You Back to Basics – In The Best Way

Membrain

I recently attended a training with Jason Jordan (co-author of Cracking the Sales Management Code ), his Pipeline Management Training. I was happy to experience training that takes us back to what really matters. While a great deal has changed in this industry over the past decade, the foundations that underpin good sales practice have not.

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Revisiting the Power of the DuPont Chain of Profitability

The Advantexe Advisor

This week takes me to one of our long-term clients in the defense industry. Now that the US election is over and the new administration is formulating, we are in a different place from a geopolitical perspective. This week, our client focuses on some good old-fashioned back-to-basic financial acumen learning through a customized business simulation.

Clients 79
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Business Intelligence 101: How To Make The Best Solution Decision For Your Organization

Speaker: Evelyn Chou

Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.

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5 ways to integrate LinkedIn with your CRM for better sales-marketing collaboration

Martech

Linking your CRM with LinkedIn is a powerful way for sales and marketing teams to get more out of both platforms. The reason businesses turn to marketing technology in the first place is because it helps you do things like reach the right people faster, centralize information and automate key processes. When your CRM (in this case we’re using HubSpot as the CRM platform) and LinkedIn are working together, you’ll achieve those outcomes.

CRM 97
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Top SaaStr Posts, Pods and Videos of the Week: CEO of Samsara, Jason + Dave Kellogg, CEO Clay + Sam Blond, and More!

SaaStr

Top Posts: #1. Carta: 43.6% of All SaaS VC Funding is in the Bay Area Now #2. Before You Start as a VP — Do a Real 60-Day Plan. And Make 100% Sure the CEO Agrees With It. #3. 83% Percent of You Haven’t Gotten AI SDRs to Work … Yet #4. A Lot of Great Sales Leaders — Just Aren’t Great at Selling Anymore. And Why You Really Need a VP of Sales, and Not a CRO. #5. 6 Brutal Truths About Fundraising Top Videos: #1.

Growth 90
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Brewing Authenticity: How Kolkata Chai Co. Uses Instagram to Reach Interested Buyers

David Meerman Scott

As social networks become more important for organizations of all kinds, often the key question is how to integrate them into an overall marketing strategy. Ani Sanyal, CEO of Kolkata Chai Co., uses Instagram and a website to grow the business he co-founded with his brother Ayan.

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Great Customer Service Has No Incremental Cost

The Advantexe Advisor

One of the primary tenets of Advantexe’s Business Acumen training programs is that in order to be successful, a business must choose an aspirational value proposition for its customers and be the best at it in its market. There are only three different types of aspirational value propositions; Product Leadership (best product), Operational Excellence (lowest price), or Customer Intimacy (best customer relationships).

Service 75
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.