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Salesforce announces the launch of Agentforce for Retail as well as Salesforce Retail Cloud with Modern POS. The news comes just prior to the National Retail Federation’s conference in New York. Saks Fifth Avenue and SharkNinja are among the brands testing Agentforce in a retail context. Guided shopping.
A new loyalty management solution aimed at retailers and CPG brands will be released by SAP in the second half of 2025. It also entered the agentic space on behalf of retail, with a shopping assistant AI agent, made to integrate with any ecommerce storefront, that will be generally available in the first half of 2025. Why we care.
Dig deeper: Google SGE a top threat to brand and product search terms, study says Google said in its tests they’ve “seen that this improved experience has driven an increase in traffic to supporting websites compared to the previous design, and people are finding it easier to visit sites that interest them.” New multimodal Lens features.
Now, here are this week’s AI-powered martech releases: Optimizely launched AI agents for marketing tasks like content creation, campaign management, and experimentation. This acquisition lets the retail technology company provide retailers with the ability to create a conversational shopping experience.
AI will augment the digital shopping experience, not just through tailored product recommendations but also with AI agents, effectively doing the consumer’s shopping for them. Schwartz is director of consumer insights and strategy, retail and consumer goods, at Salesforce. billion global shoppers, 1.6 How AI provides the assists.
New players like retail media networks and connected TV (CTV) provide more options for brands to spread their budgets. The rise of consolidation: Efficiency at the expense of control Google’s Performance Max (PMax), launched in late 2021, reflects the consolidation trend. Advertisers have limited control over where ads appear.
retail sites across 18 product categories. Although the event is hosted by ecommerce giant Amazon, other chain stores and specialty retailers ran concurrent promotions. However, some of these same product categories were in big demand during Prime Day. A full $7 billion of sales went through mobile devices, marking an 18.6%
Finally, review sentiment AI analyzes product reviews to identify positive and negative trends, helping brands understand customer feedback more efficiently. Kevel , an ad-serving platform, has launched Kai, a suite of AI features designed to improve campaign performance and revenue. Autogon AI launched a new tool called GenR8 Video.
Cordial s Cordial Edge uses multimodal AI to generate personalized marketing models for individual retail brands. Jellypod launched its AI podcast studio. Jellypod aims to simplify podcasting by assisting creators with all aspects of production, from ideation to final edits and publishing.
HubSpot was having a problem with customers downgrading their HubSpot product tiers (most likely to save money). Free users are upgrading to starter products. Where things are going well for Salesforce Big customers are buying multiple products. SMB products are growing. That stabilized in Q1. AI innovation.
Product-focused, keyword-only campaigns are a common type of campaign used in Google Ads. For many B2C retailers, this approach works well. But for others, product-based, keyword-focused campaigns aren’t necessarily your best strategy. Instead of organizing campaigns by region, we organized them by product categories.
A searcher can tap the Lens icon in the search bar and then take or upload a photo to find out more about any product. Google’s Shopping Graph has information about more than 45 billion products. This presents a new opportunity for you to reach people who are looking to buy the products you sell. By the numbers. Why we care.
Building ‘opinionated products’ and the importance of customer intimacy Lessons learned from scaling Twitter’s ad business from zero to $650 million in three years. Highlights: (5:22) The power of customer intimacy in product development. (15:41) 15:41) Scaling Twitter’s ad business and managing hyper-growth. (26:54)
Use generative AI to automatically personalize your body text, product recommendations, events, and offers. Personalized touchpoints can encourage a customer to complete a transaction or provide cross-sell and upsell opportunities through relevant product recommendations. But don’t stop at the subject line! Track Campaign Engagement.
You don’t have to wait for Black Friday and the holiday season for online retail and ecommerce success. Ignoring this risk means missing out on opportunities that more savvy retailers capitalize on to engage customers in new and more meaningful ways. Yet, despite the opportunities to save money, shoppers are signaling fatigue.
I remember a major retailer replacing its entire integration platform after a failed digital transformation. A clothing retailer spent 18 months connecting their website to their store systems. One CMO did this by having sales, IT, customer service and product leaders get together for a two-day offsite. Their only agenda?
The Numbers Tell the Story: Monday.com Q1 2025 : 30% growth, $282M revenue Asana 2024 : Single-digit growth, struggling with churn Mostly Same Product Category, Mostly Different Customers Both companies build “work management” software. ” The Lesson : In 2025, customer composition matters more than product features.
Who wouldve thought just a few short years ago that retailers would be embarking on an AI revolution ? They can work alongside Agents to more quickly gain insights into the business, create promotions, and write eye-catching product descriptions. A great promotion would move that product faster. Consider the following scenarios.
If you choose to use Targeting mode, you’ll only serve ads to people who are both on that list and searching for your keywords or product. How are your customers searching for your products in a brand campaign? Are they frequently misspelling your top-selling products? SQRs are critical for market research.
In this era of economic uncertainty, there is also incredible opportunity for consumers and retailers alike, thanks to AI. From generative AI services going mainstream back in 2023 to AI agents today, the way consumers interact with the internet and the way that retailers operate is changing very rapidly.
Ecommerce may be thriving, but brick-and-mortar retail remains a critical brand touchpoint. Retail as the ultimate brand ambassador For years, retail KPIs have focused on revenue per square foot. Wayfair is also expanding its physical retail footprint to enhance customer engagement and brand presence.
Promotional pricing involves a temporary price drop on products or services. Clear out old stock Whether your business frequently introduces new products, updates specs, or has a limited shelf life, companies regularly want to clear out excess or aging inventory. Warehousing unsold merchandise costs money too.
A CVP is a clear, concise statement that explains why they should choose your product or service. A customer value proposition (CVP) is a statement that summarizes why a potential customer should choose your product or service over the competition. Why my product? In my experience, today’s buyers are ahead of the curve.
The next generation of products is expected to withstand the demands of a population that expects the unexpected. A product built on a platform that flourishes in providing the impossible. For example, it shows other items in the category of the product that were currently being viewed or that were in the cart.
For example, if you're launching an innovative product with no direct competitors, you might use: Delphi Method (gathering expert opinions systematically). Best for: New products, innovative industries, or sectors with limited historical data. For example, a retail chain might analyze: Past sales data across all locations.
What products or preferences do they have? Dig deeper: How to augment market research and glean customer insights with AI Customer analytics as the initiative accelerator My company recently onboarded a retail client to a popular CDP. For example, we recently completed a customer 101 for a $2 billion B2B2C retailer.
The shopping features will guide users to find the right product for their queries or questions. ChatGPT will offer recommendations for products, show product images and product reviews that it thinks you might be interested in. Plus, ChatGPT will link directly to web pages where users can buy the products.
Want to make your product seem like its on the cutting edge of trendy? Demandbase (see below) just launched Agentbase. Now here are this week’s AI-powered AgentMarTech releases: Tavus launched three AI models designed for human-AI interaction. launched AI services for workflow automation and digital marketing.
They ensure that products featured in shoppable media and on where-to-buy brand websites solutions are now connected to in-stock inventory, sold through authorized retail partners, and priced correctly across all sales channels. In 2024 alone, MikMak launched a number of major enhancements to MikMak 3.0,
Whe do know that regardless of which platform customers move to, they will have things to say about brands and retailers. Brands also need to make their products more discoverable on social, whether thats through user-generated content or expanded influencer campaigns. as the date for a likely ban approaches.
Consider the retail CMO who deployed an AI-driven recommendation engine to address product page bounce rates. With a clear problem, a targeted solution and measurable metrics, the integration succeeded because the use case was well-defined and the ROI was measurable from launch. This methodical approach has limitations.
In an effort to appeal to the entire marketplace, from enterprise users to solopreneurs, our product was priced based on usagethe more API calls we had to handle for a customer, the bigger their bill. Ill never again take for granted that a company has found the best one for its product and market. 7 Business Models You Need to Know 1.
Retail media is entering a new phase — one where it’s not just a performance channel but a strategic pillar of marketing. As brands chase precision and scale, retail media networks (RMNs) are stepping up with the data, formats and reach to deliver both. Think shoppable videos on Walmart.com or product-focused reels inside Target’s app.
Tech companies co-developing a product, then parting ways once its launched. Retailers banding together to break into a new market. For instance, semiconductor producers Intel and UMC formed a joint venture in 2024 to collaborate on advanced chip production. government incentives (e.g.,
Non-endemic advertising on Amazon Non-endemic advertising allows brands that don’t sell products on a retail site to advertise there, tapping into the platform’s existing audience and data. As third-party cookies disappear and data privacy tightens, the value of this first-party data from retail media networks (RMNs) has surged.
Your go to market motion has to be driven by the product. It has to be driven by what the product can do and the value that the product drives for the customer. And the reason we had very strong PLG motions was that the, is that the product is incredibly intuitive and delightful. Scott Barker: Yeah.
Skipping GTM planning can lead to disastrous results, like misaligned teams, wasted resources, and failed launches, as seen in notable product flops. We’ve all been thereexcited about a product idea, convinced it will change the game, only to launch it and hear crickets.
Qualified launched Piper for Marketo, an AI-powered sales development representative for Adobe Marketo Engage customers. These tools help retailers measure and optimize customer experiences by using automated, high-engagement marketing across channels such as email and text.
They also wanted to increase agility, streamline ordering processes, and ensure timely and accurate fulfillment of dark fiber, ethernet, SD-WAN, and other connectivity products for wholesale and enterprise customers. These challenges usually result from inconsistencies among the product catalogs used for each business process.
But behind every productlaunch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Product and Go-To-Market. Product and Go-To-Market. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth.
For example, a single marketer can identify high-value customers and instantly deploy personalized product recommendations, driving immediate revenue without needing a dedicated data analyst. Imagine a campaign manager who can quickly design graphics for an email campaign during a productlaunch, without waiting for a designer.
SaaStr launched their AI about 5 weeks ago , trained on 17.785 million words of SaaStr content spanning 12 years, including 1,000+ podcast and SaaStr sessions. SaaStr launched their AI about 5 weeks ago, trained on 17.785 million words of SaaStr content spanning 12 years, including 1,000+ podcast and speaker sessions.
At its peak, the Yeezy brand was one of the most successful celebrity collaboration stories in modern retail. Then came the backlash, and Adidas was left holding the bag literally billions in unsold products. When every product is “life-changing,” people stop believing the hype. Take Kanye West and Adidas, please.
For example, a marketer could use an operational customer profile to identify customers who have recently purchased a certain product and send them a targeted email promoting a complementary product. Let’s say you’re a retailer looking to improve your customer service. What challenges do marketers face with fragmented data?
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