Sandler Training

MAY 17, 2029

Brian Sullivan, VP of Sandler Enterprise Selling, speaks with Steve Moritz, thirty year veteran of the technology industry and CEO of Moritz Consulting Group about Consulting Services: Putting the client first in sales and delivery. Listen Time: 40 Minutes.

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Consult Clients Service Technology 111

Salesforce

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 52

Service Customers Objectives and Key Results Angle 52

G2

FEBRUARY 20, 2024

Good customer service is essential for any company, but how crucial is it? Customer service channels were not at all common a few decades ago, but today, they are important for any thriving company. Globalization has brought a more competitive environment to any and every industry out there.

Service 111

Service Customers Product 111

Martech

APRIL 5, 2024

Google issued a reminder that it will be discontinuing all Universal Analytics (UA) services and APIs on July 1. When Universal Analytics services stop, you won’t be able to access or use any data or settings through advertiser, publisher, or other product integrations. What is changing?

Service 98

Service Campaign Follow-up Start-ups 98

Salesforce

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

Service 98

Service Customers Contract Legal 98

Search Engine Land

MARCH 4, 2024

Google confirmed it’s updating the verification process for Local Services Ads. The tech giant begun informing advertisers in specific sectors, like law services, about the update on March 4. This is the first of several steps we’ll take this year to improve protection for consumers and advertisers in Local Services Ads.”

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Service Process Legal Launch 99

Search Engine Land

FEBRUARY 15, 2024

Meta is offering small businesses a new way to boost posts without having to pay a 30% service charge to Apple. What is the Apple service charge? It’s important to note that this service charge goes to Apple, not Meta. If these funds are added within the iOS app, an Apple service charge applies. Why we care.

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Service Promote Launch Campaign 117

The 5% Institute

AUGUST 28, 2022

In this guide, you’ll learn exactly how to sell high ticket services and their niches, by using a proven step by step formula we teach Sales Professionals, Business Owners and Consultants around the world. Read on to learn exactly how to sell high ticket services, and how you can implement it into your sales strategy. Sales consulting.

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Service Sell Niche Consult 139

The Advantexe Advisor

JANUARY 10, 2024

Customer Service is one of the most important functions within a business and is especially critical in a consumer business like hospitality. What got me thinking about this is an ongoing dialogue I have been having with the service team at the hotel I am staying at this week.

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Service Hospitality Customers 85

Salesforce

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? Rated as a leader by The Forrester Wave Report™: Financial Services CRM , Salesforce knows service — of any kind. Financial services CRMs are changing and so are the needs of customers.

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CRM Service Retail User Experience 102

Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

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Service Customers Gaming Drivers/motivators 136

Salesforce

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

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Service Customers Networking Negotiate 132

Martech

MARCH 6, 2024

LinkedIn started investigating the issue at 4.25pm ET on March 6, and managed to restore services as usual by approximately 4.45pm ET. The post LinkedIn restores service after global outage appeared first on MarTech. Try going back to the previous page or see our Help Center for more information.” When did it start? Get MarTech!

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Service Campaign Start-ups Conversion 70

Salesforce

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management? Get the free report What is asset service management?

Service 59

Service Contract Manufacturing Objectives and Key Results 59

Search Engine Land

FEBRUARY 7, 2024

Google is investigating a devastating Local Service Ads (LSA) tactic that could “nuke competitors out of existence.” ” When more than one LSA is linked to a Google Business Profile (GBP), the ad becomes invisible, killing off all leads.

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Service Consult Represent Start-ups 129

Martech

FEBRUARY 16, 2024

The European Union’s Digital Services Act, aimed at preventing the spreading of illegal goods, services or content online, originally governed only very large online platforms reaching 10% or more of the E.U.’s The post EU Digital Services Act now applies to all but the smallest businesses appeared first on MarTech.

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Service Government Process 111

Martech

SEPTEMBER 20, 2023

There was a huge outage of Salesforce services today following an internal permission change. As a result, customers were not able to access services for several hours. This is about our public cloud access service,” Shanmugam Chinnasamy, SVP of Salesforce Sales Cloud Engineering, said during a video call with customers.

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Service Networking Contact Trust 107

Martech

SEPTEMBER 19, 2023

It also announced generative AI capabilities for Oracle Fusion Cloud Service. Simple Campaigns provides guidance on the creation of emails recommending a specific product, service or offer. ” GenAI for custom service. Oracle is offering a series of innovations to optimize customer service and improve agent productivity.

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Campaign Service Customers Promote 107

Martech

NOVEMBER 29, 2023

More than half of Americans expect future improvements in customer service thanks to the integration of artificial intelligence. This despite perceived bad experiences in the past with AI-driven customer service. believe that the use of AI will improve customer service. Infobip survey. Key findings include: 52.4% Why we care.

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Service Customers Conversion Process 98

Search Engine Land

FEBRUARY 12, 2024

Google is piloting branded Local Service Ads (LSA). Brands are automatically enrolled into this new ad type by default. To disable it, businesses can adjust the settings manually. Branded LSAs explained. This new ad type allows brands to show up in search results when someone directly searches for a brand or business. Why we care.

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Service Consult Conversion Customers 117

Search Engine Land

JANUARY 25, 2024

Google is piloting a new SERPs feature called “highly rated” for Local Services ads (LSA). The featured ads include a thumbnail image, reviews, opening hours, duration of service, local service areas, and a call button so that users can easily contact the business.

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Service Contact Engineering Trust 101

Martech

DECEMBER 1, 2022

Sendoso, the corporate branded gifting service, this week announced the launch of a freemium offering, Sendoso Express. They have complete, turnkey fulfilment services, so that anywhere you are in the world you can be sending these experiences to your customers and prospects.” ” Why we care. An onboarding strategy.

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Launch Service B2B Contract 112

Martech

JANUARY 16, 2024

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. This is] an all-time low for Google Ads customer service.” We have no one to talk to’ Menachem Ani, founder of JXT Group, said there was a steep decline in customer service quality after the company restructured agency teams last April.

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Service Customers Represent Networking 107

Search Engine Land

DECEMBER 4, 2023

Google has rolled out impression share data for Local Service Ads (LSAs). Read the Google Local Service Ad guide for more information on how this product works. Impression share is the percentage of times your ad shows up compared to the total number of times it could potentially appear. Why we care.

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Service Campaign Process Product 99

Search Engine Land

JANUARY 17, 2024

Learn more by registering and attending “SEO Memorial Service: A Fond Farewell To Things That Don’t Matter Anymore,” presented by DemandJump. Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast. Click here to view more Search Engine Land webinars.

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Service Engineering Presentation 93

Martech

OCTOBER 27, 2023

billion from its advertising services in the third quarter of 2023. The segment includes: Sales of advertising services to sellers Vendors Publishers Authors Third parties through programs like sponsored ads, display ads and video advertising. The post Amazon ad services revenue up 26% to $12 billion in Q3 appeared first on MarTech.

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Service Transportation Manufacturing Retail 103

Search Engine Land

FEBRUARY 8, 2024

Light buyers are consumers who make occasional or infrequent purchases of a particular product or service. How brands grow Marketing research has made it clear how brands grow. They grow by acquiring new and light buyers. They may not be as committed or loyal to a particular brand or product category.) Again, the research is clear.

Service 123

Service Engineering Trust Growth 123

Salesforce

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

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Service Customers Appointment Strategize 119

Salesforce

FEBRUARY 21, 2024

But when it comes to the future of field service, the opposite is true: there are too many jobs — and not enough experts to fill them. Here are some early thoughts on how these innovations are poised to transform field service as we know it. In some industries, people are afraid they’ll lose their jobs to technology.

Technology 69

Technology Technology Service Objectives and Key Results 69

Sales Pop!

JANUARY 2, 2023

So, for your small business to succeed, you must emphasize customer service. Protection Is Customer Service. It’s hard to imagine a scenario worse for customer service than telling your customers that their personal information is stolen or compromised because someone hacked through your computer system.

Service 95

Service Customers Retail Follow-up 95

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

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Service Networking Start-ups Technology 59