Welcome to a New Era of Experience with AI Agents
Salesforce
APRIL 29, 2025
As Chief Experience Officer at Salesforce, I work with business leaders to bring AI agents into their customer touchpoints and employee experiences. Most leaders are at the very beginning of a greater vision for how to integrate AI and they ask a fundamentally human-centered question: How do I make sure agents will work well for people? For this reason, experience matters.
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