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How to Defuse a Client Freakout

Hubspot

After some event production issues at my marketing association, I called and emailed people who complained on the post-event survey. As an agency account manager, I once got a call from a client who said his email account wasn’t working, and he needed our help fixing it. Don’t jump to assign blame.

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Sales Enablement as a Communications Center

Sales Hacker

There are three key components that are the foundation upon which all successful sales enablement organizations, processes, programs, tools and platforms are built. Communication is defined as the process of passing information and understanding from one person to another. I call these the Sales Enablement Holy Trinity: Communication.

Sales 109
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Sales Pipeline Radio, Episode 137: Q&A with Laura Vogel @laurahvogel

Heinz Marketing

So when you look at a justification letter on the website and things that we tell our account managers as they’re calling their clients or we put this in videos, we focus on saying, “these are the things that you’re going to go home with. And I can approach them that way.