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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Yet, only 13% of customers say they can get their issues solved with little effort.

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Highspot Appoints Graham Younger as President of Field Operations to Drive New Phase of Growth

Highspot

With more than 20 years of experience driving profitable, predictable growth for some of the world’s most notable SaaS companies, Younger will be responsible for driving revenue growth, customer satisfaction, and operational excellence across the go-to-market organization.

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The Closing Appointment. Stop Lying to Yourself.

SalesBlog!

I was out on a closing appointment with a sales professional that had been in the industry for some time. As we were sitting across from the potential customer I noticed a competitors card sitting on his desk. The customer unblinkingly said no. What had gone wrong with this now failed closing appointment.

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The Best 10 Appointment Scheduling Apps and Booking Software

Hubspot

Tools like appointment scheduling apps and booking software help automate the process of scheduling meetings with potential and existing customers. So, why should you invest in an appointment scheduling app? Ready to see some of the best appointment scheduling apps? Booking and appointment notifications.

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How To Get Started With Customer Service Automation

Salesforce

Then your business might be a good candidate for customer service automation. According to our research , 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers. If you’re thinking, Great! not so fast.

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The 14 Best WordPress Appointment Plugins in 2019

Hubspot

As a marketer, one of your main goals is to collect high-quality leads for your sales team -- but, when those leads try to make appointments to learn more about your products or services, are they being delighted as well as they could be? Here, we're going to dive into our favorite 14 WordPress appointment plugins. Price : $59.

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Remote Support Gives Agents a New Look Into the Customer Experience

Salesforce

How often do your customers call and struggle to describe their issues? A long and frustrating call often ends with the agent scheduling a service appointment. It brings agents into customers’ homes virtually, removing the visual gap and ending their frustration faster. They can “bring the product to the customer” visually.