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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52
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CRO Confidential: How Customer-First Focus Drives Retention and Revenue With Brex GM of Startups Lucas Fox (Pod 635 + Video)

SaaStr

They discuss how Fox helped build a churn-fighting, upselling, and cross-selling machine that continues to generate revenue. Because Fox was the VP of Relationship Management at Brex for a few years, he had an up-close view of this particular shift in focus at Brex in its earlier stages. Something missing?

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11 Strategies to Level up Your Sales Game

Salesforce

Let’s face it: Hard sells and flashy demos can be effective ways to close. Not only will this help you build trust, which makes it easier to sell , but it will open the door to long-term relationships that can lead to upsells and cross-sells. But not always. These features aren’t just nifty toys.

Gaming 95
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What is a sales pipeline — and how can you build and optimize yours?

PandaDoc

In the world of sales, salespeople are engaging with potential clients to guide them from the top of the sales pipeline, when they first discover a product or a service (level 1) to the bottom of it, the post-purchase stage (the final level). What is a sales pipeline? Proposal Next comes the fun part: crafting a proposal.

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Quick guide to hassle-free CPQ implementation

PandaDoc

If you sell complex, configurable products online, you will almost inevitably come to the realization one day that you need to add a CPQ tool to your software toolkit. Make every voice heard Since any CPQ software is essentially cross-departmental, make sure that your list of requirements goes beyond just the functional ones.

Legal 52
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5 Traits of Game-Changing Chief Revenue Officers

Salesforce

CROs work to connect different revenue-related functions, from marketing to sales, customer success, pricing, and revenue operations ( RevOps ). They drive pricing and product structure, and they set the buyer journey. Should we enter new revenue models, like selling subscriptions? The fuel for these decisions is data.

Gaming 59
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Climbing to the vertical marketing rooftops to boost and rectify your sales

PandaDoc

Your task as a sales manager is to market it. Your product is of service to the widest range of potential customers. Company management is concerned about the loss of money spent on a failed attempt to fulfill the existing sales strategy and now has to be extremely careful about strategizing. This is known as vertical marketing.

Niche 52