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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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Open Ended Questions For Retail – Our Summary

The 5% Institute

In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. One powerful tool that can help retailers gain valuable insights is the use of open-ended questions. This understanding creates upselling and cross-selling opportunities, driving increased sales and revenue.

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How “Order on Behalf of” (OOBO) Can Grow Sales and Improve Customer Service

Salesforce

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. Even better: OOBO often results in opportunities to cross- and upsell. Service agents can cross-sell and upsell with OOBO.

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Why Social Media is so Important to Online Retail Businesses

Sales Pop!

It is completely normal for someone to look to the internet for solutions to anything from taxis, entertainment, grocery shopping, and retail purchases. Retail ecommerce sales exceeded $4 trillion worldwide in 2020 with a total sales growth of nearly 50%. on Instagram making them the perfect platforms for online retailers to target.

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Sell and Forget Customer Service.

SalesBlog!

Do you currently have safeguards in place so that poor customer service never happens? Check out these customer service facts: 1.) Increase cross-selling and up-selling (32 %). Retailers and hotels provide the best average customer experience in North America overall as an industry. Don’t sell and forget.

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8 Must-Have Ecommerce Tools for Rapid Retail Growth

Sales Pop!

8 Must-Have Ecommerce Tools for Rapid Retail Growth. Platforms like Webfx provide voice search optimization services, which are relatively popular. Google Analytics is a service that helps you track eCommerce. Online retailers no longer need salespeople, but customers still crave personalized, “live” relationships.

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Camille Manso: Looking forward with AI

Martech

We’re industry-agnostic; we work across oil and gas, CPG and retail, supply chain and logistics, the idea being that technology is pretty much horizontal. Now, the retailers, the stores themselves may have that data, but how does it get to the brand? We track early-stage startups too. Can you explain what was of interest there?

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