Salesforce

APRIL 30, 2024

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. What you’ll learn: What are customer service metrics?

Service 52

Service Customers Objectives and Key Results CRM 52

Salesforce

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management? Get the free report What is asset service management?

Service 59

Service Contract Manufacturing Objectives and Key Results 59

The 5% Institute

APRIL 12, 2021

One of the most common sales objections you’ll come across, is the I need to talk to my wife objection. So how do you handle the I need to talk to my wife objection in a way that’s not pushy or in a way that lacks empathy? The I Need To Talk To My Wife Objection – Why It Comes Up. Prevention Is Better Than A Cure.

Objectives and Key Results 145

Objectives and Key Results Objection handling Price Up-sell 145

Search Engine Land

FEBRUARY 19, 2024

Based on the searcher’s intent, search engines strive to surface results that will meet the searcher’s need – in other words, content that will engage them and provide a great experience. This article discusses the top areas location-based businesses need to focus on in 2024 and key metrics to measure performance and success.

Objectives and Key Results 111

Objectives and Key Results Territory Real Estate Hospitality 111

Highspot

MAY 29, 2024

Define the objectives: Before the call, define what you need to understand about the prospect’s situation. You can predetermine if there’s a fit between their business and what your product or service offers. Knowing their goals enables you to position your product or service. Request a Highspot product demo today.

Objectives and Key Results 52

Objectives and Key Results Sales Pitch Prospecting 52

The 5% Institute

APRIL 12, 2021

One of the most common sales objections you’ll come across, is the I need to talk to my spouse objection. So how do you handle the I need to talk to my spouse objection in a way that’s not pushy or in a way that lacks empathy? The I Need To Talk To My Spouse Objection – Why It Comes Up. Prevention Is Better Than A Cure.

Objectives and Key Results 132

Objectives and Key Results Objection handling Price Up-sell 132

Search Engine Land

OCTOBER 5, 2023

Google has swiftly changed the retail SERP landscape over the last year with: Product results taking up 45% of the SERP composition in Q1 2023. Google Search Console (GSC) releasing new KPIs to measure against product result appearance types, to Google refining the way it contextualizes results to ecommerce consumers.

Retail 112

Retail Product Objectives and Key Results Real Estate 112

Search Engine Land

SEPTEMBER 11, 2023

Results can vary from one business to another and across different sectors of the economy. This article outlines the key considerations in adopting Target ROAS to help you evaluate whether value-based bidding is a good fit for your business. Consider an ecommerce store selling products worth $20, $50 and $100.

Profit margin 140

Profit margin Objectives and Key Results Campaign Conversion 140

Martech

APRIL 3, 2023

Did you know that 91% of business buyers and 86% of consumers consider the company’s experience as important as its products and services? This article is a guide to conversational marketing and why it should be a key component of your B2B go-to-market strategy.

GTM 121

GTM B2B Conversion Objectives and Key Results 121

Salesforce

FEBRUARY 21, 2024

But when it comes to the future of field service, the opposite is true: there are too many jobs — and not enough experts to fill them. Here are some early thoughts on how these innovations are poised to transform field service as we know it. In some industries, people are afraid they’ll lose their jobs to technology.

Technology 69

Technology Technology Service Objectives and Key Results 69

Lead Fuze

JUNE 27, 2023

To aid in making an informed decision that aligns with your specific needs and objectives, this blog post examines the key aspects to consider when choosing a content marketing agency. They also offer services like SEO optimization or social media management, essential for a successful content marketing campaign.

Objectives and Key Results 96

Objectives and Key Results Contact Campaign Teamwork 96

The 5% Institute

MAY 18, 2023

Whether you’re selling products or services, mastering the art of sales is essential to driving revenue and growth. This article explores the key elements that contribute to sales success, providing valuable insights and strategies to help you achieve your sales goals. Set clear goals and define the steps needed to reach them.

Objectives and Key Results 52

Objectives and Key Results Negotiate Sales Drivers/motivators 52

Lead Fuze

JULY 5, 2023

Understanding how to overcome price objections is a crucial skill for any sales professional, marketer or small business owner. In the world of sales and marketing, pricing objection is often one of the most challenging hurdles to navigate. Don’t brush off their objections like dandruff on your shoulder.

Price 52

Price Objectives and Key Results Negotiate Sales 52

Search Engine Land

APRIL 14, 2023

Your service pages, especially if you operate entirely online, have a huge job to perform. They need to effortlessly convey exactly what you do, what you offer, and how your services benefit your ideal customer. Luckily, you don’t have to start from scratch whenever you want to create a winning service page.

Service 96

Service Objectives and Key Results Construction Engineering 96

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. The sales funnel has 4 stages and — this is key — represents the buyer’s journey from the buyer’s point of view. What is a sales funnel? A whopping 67.6%

Objectives and Key Results 119

Objectives and Key Results Cold Call Sales Follow-up 119

Martech

NOVEMBER 14, 2023

AI: The shiny object became a genuine business tool Artificial intelligence (AI), and more specifically generative AI for creating copy and images, was the hot discussion topic of the year. The race has begun for email service providers to develop plug-ins and advancements. These three developments stood out for me this year.

Retail 122

Retail Niche Objectives and Key Results Technology 122

ConversionXL

FEBRUARY 3, 2022

Groove’s customer service platform almost died in the introductory stage because they forgot to listen to their customers. The result? Not revisiting your marketing objectives in the growth phase of your product lifecycle is the death knell of many startups. The result? Three years later, they were a $5 million business.

Growth 102

Growth Product Objectives and Key Results User Experience 102

Lead Fuze

JULY 25, 2021

9 Overcoming Sales Objections Strategies for Getting Your New Product Launch Marketing Plan on Track. Even when they do, overcoming sales objections needs to be your next goal. Overcoming sales objections of all of those leads is possibly the biggest differentiator between those who succeed and those who don’t.

Objectives and Key Results 105

Objectives and Key Results Sales Up-sell Start-ups 105

Lead Fuze

MAY 26, 2023

You’ll also learn about offering comprehensive services such as lead generation and social media advertising while maintaining professionalism when attracting clients. Data-Driven Decisions: Make informed decisions based on real-time data from integrated applications, ensuring optimal results for clients’ campaigns.

Objectives and Key Results 98

Objectives and Key Results Price Strategize Clients 98

The 5% Institute

NOVEMBER 25, 2020

Sales can be won or lost based on how you present and carry yourself – which is why sales professionalism is key to your success. In this article, we’ll explore what sales professionalism is, as well as the five key factors you need to position yourself as the easy choice for your potential clients. These are: Setting expectations.

Objectives and Key Results 145

Objectives and Key Results Repeat business Sales Clients 145

Sales Nexus

JULY 20, 2021

As new industries cropped up, email marketing services changed. Despite all odds, they continue to do email marketing services from home. The entire global economy starts and stops on your ability to connect your products and services with your customers. Email Marketing Services by Role. We’re shutting it all down.

Service 97

Service Objectives and Key Results A/B testing Meeting 97

Sales Pop!

JUNE 10, 2022

Prepare For Objections. Objections are a natural part of any sales call. The biggest objection you want to prepare for is the one most prospects are thinking in their mind: “why should I care?” Each prospect’s objections will be different. Have a Clear Understanding of the Product or Service You’re Selling.

Objectives and Key Results 97

Objectives and Key Results Sales Prospecting Territory 97

The 5% Institute

JULY 14, 2020

Selling financial services can sometimes feel a bit harder than selling other product types. Generally, when selling financial services, you’re selling the invisible; an intangible outcome products and results that’ll benefit them financially. Selling Financial Services – 5 x Powerful Tips.

Service 98

Service Sell Objectives and Key Results Pitch 98

Lead Fuze

JULY 3, 2023

Setting individual customer service goals is an integral part of any successful business strategy. Creating measurable objectives is essential for any salesperson, job seeker, entrepreneur or marketer aiming to enhance their customer service and business success. What is an example of a customer service goal?

Service 52

Service Customers Objectives and Key Results CRM 52

Search Engine Land

FEBRUARY 15, 2023

Google uses AI to understand entities, objects, logos, facial expressions and sentiments in images. Pictures of the same object can be understood differently. To yield better results, invest in high-quality images and centralize all photos to help establish quality scores based on image quality, relevancy, and entities for each image.

Objectives and Key Results 94

Objectives and Key Results Commission Entertainment Engineering 94

Salesforce

JULY 13, 2021

Customer service automation is key to efficiency in the contact center. But according to research from Boston Consulting Group (BCG) , 70% of digital transformation efforts fall short of their objectives. Here are five steps to ensure that your customer service process automation is primed for success: 1.

Service 97

Service Process Customers Cross-sell 97

The 5% Institute

DECEMBER 2, 2019

What is key account management? And what is the difference between key account management and sales? Then there is key account management and strategic account management – what is the difference? What Is Key Account Management? So what is key account management? What Is Key Account Management?

Account management 98

Account management Objectives and Key Results Cross-sell Strategize 98

Lead Fuze

MAY 26, 2023

In this blog post, we will examine several strategies that can help you optimize your agency relationships while ensuring they are in line with your business objectives. KPIs are measurable objectives that help track the success of your marketing efforts. But what are KPIs, you ask?

Objectives and Key Results 52

Objectives and Key Results Campaign E-commerce Strategize 52

Veloxy

FEBRUARY 13, 2023

Five examples of close ended sales questions Have you used a similar [product/service] before? Are you interested in purchasing this [product/service] in the near future? On a scale of 1 to 10, how likely are you to recommend this [product/service] to a friend? Have you budgeted for this purchase?

Objectives and Key Results 246

Objectives and Key Results Sales Objection handling Follow-up 246

Veloxy

JUNE 15, 2023

Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools. Key skills for success include excellent customer relations, proficiency in new business development, adeptness in account management, technical sales knowledge, and problem-solving capabilities.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

SalesBlog!

FEBRUARY 28, 2022

With location-based services what would stop a business from doing this on your smart phone? Location Based Services Defined. Location Based Services Defined. LBS services can be used in a variety of contexts, such as health, work, personal life, etc. LBS services include parcel tracking and vehicle tracking services.

Service 52

Service Objectives and Key Results Entertainment Gaming 52

Salesforce

AUGUST 30, 2023

According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. But what sets the best field service management software apart? The result?

Service 52

Service Objectives and Key Results Appointment Technology 52

Understanding the Sales Force

OCTOBER 25, 2023

The reality is that most of the account managers are glorified customer service reps who provide quotes and proposals. © studioaccendo , 123RF Free Images The post Apple Fritters and the 10 Keys to a Successful Sales Transformation appeared first on Kurlan & Associates, Inc. They aren’t selling anything to anybody.

Territory 77

Territory Objectives and Key Results Account management Sales 77

The 5% Institute

APRIL 24, 2020

Selling services can sometimes feel a bit harder than selling other product types. Generally, when selling services, you’re selling the invisible; an intangible outcome or result of some kind. That’s why when selling services, you need to have a slightly different format and process to close more consistently.

Service 98

Service Closing Sell Objectives and Key Results 98

Veloxy

NOVEMBER 30, 2023

With enablement, sales teams stay updated on: Market trends Competitor information Product updates Key Customer Insights This knowledge helps them adapt quickly to changes. Understand Your Market and Customers Start by learning about the market where you’ll sell your products or services. Get to know your customers really well.

Objectives and Key Results 279

Objectives and Key Results Territory Inside sales Cross-sell 279

Veloxy

AUGUST 16, 2023

In this blog post, we’ll dive into the importance of Salesforce ROI, the key factors affecting it, and the essential metrics to consider when measuring your CRM investment. Essential metrics for measuring ROI include sales, marketing and customer service performance indicators. Maximizing Salesforce ROI can feel like an enigma.

Objectives and Key Results 130

Objectives and Key Results CRM Profit margin Consult 130

criteria for success

MARCH 11, 2020

Handling objections at the close is a common hurdle salespeople must overcome when finalizing a deal. Different buyer personas may also pose final objections to confirm they're making the right decision by purchasing your product or service. Objections are Opportunities. Handling Objections. Download Now.

Closing 69

Closing Objectives and Key Results Objection handling Cross-sell 69