Insights

Learn what generative AI’s is—and isn’t—and how to determine the best use to impact your business outcomes.

Discover how hospitals are adapting to embrace digitalization, paving the way for profound transformation in the future of healthcare.

Explore how generative AI is reshaping business strategies, enhancing productivity, and driving enterprise transformation with insights from Ben Faes of Concentrix Catalyst.

Learn how to upgrade your fraud prevention firepower with AI to stay ahead of fraudsters, protect customers, and maintain regulatory compliance.

Explore the transformative power of AI and blockchain in retail, revolutionizing customer experience and operational efficiency.

Discover how our comprehensive cloud and cybersecurity services can elevate your business operations, streamline costs, and boost efficiency.

Discover actionable insights and practical guidance to transform customer, employee, and user experiences into a cohesive strategy.

Gain insights into the insurance industry, includling digital transformation, strategic innovations, and enhancing competitiveness.

Webinar | August 22, 2024 11:00 AM ESTData Based Decisions with Generative AI Register Now Large language models (LLM) have changed how companies interact with customersTaking traditional IVR to the next level and allowing interactions to be more conversational – but they are just the entry level model into AI. There is so much more

Webinar | June 27 11:00 AM ESTTime to Build – Work Smarter with Generative AI Register Now GenAI can help drive faster results and better outcomes.Generative AI brings many benefits to our daily lives and our businesses. Leveraging GenAI strategically can help drive faster results and better outcomes. However, we must consider the limitations of

See how AI-powered processes can help you navigate the challenges of deepfakes and financial fraud prevention in KYC.

Use this framework to assess risk considerations in your business to ensure optimal and responsible use of AI technology.

Build an AI-infused customer experience workforce your competition will envy with this strategy checklist from Concentrix and Genesys.

Learn how generative AI can help you orchestrate better experiences and manage your resources in this primer from Concentrix and Genesys.

Learn how to build customer loyalty with seven best practices from Concentrix and Genesys.