Salesforce

FEBRUARY 26, 2024

It shows up as a conversational AI interface integrated with your everyday workflow, whether it’s a customer relationship management (CRM), email, or other system specific to your industry. That, the report predicts, will propel massive productivity gains to the tune of 200 billion hours saved annually by 2030.

Retail 89

Retail CRM Contract Gaming 89

Martech

MARCH 15, 2023

Customer relationship management (CRM) software : The relationship between customer and brand continues even after the buying journey has ended. CRM platforms like Salesforce and SugarCRM can manage relationships, track customer interactions and activity, and foster ongoing engagement.

Customers 96

Customers Cross-sell Technology Technology 96

Martech

JULY 13, 2022

contact center software market alone was valued at nearly $24 billion in 2021 and is projected to grow 23% by 2030. Customer relationship management (CRM) tools : CRMs store customer profile information (contact information, interaction history, customer notes) and manage sales and marketing processes.

Service 99

Service Customers CRM Customer Relationship Management 99