The 5% Institute

AUGUST 15, 2023

Strategic Account Management (SAM) is a powerful approach that goes beyond conventional sales tactics, focusing on creating value, fostering trust, and driving mutual growth between businesses and their most valuable clients. What Is Strategic Account Management?

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Account management Strategize Objectives and Key Results Cross-sell 52

Salesforce

OCTOBER 6, 2021

Which account management skills should you be focused on right now? Most recruiters look for hunters to fill sales roles and farmers to fill account management roles. Most recruiters look for hunters to fill sales roles and farmers to fill account management roles. Leadership skills. Communication skills.

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Account management Objectives and Key Results Clients Strategize 97

Hubspot

MARCH 7, 2023

Account managers are the liaison between a company and its clients. Whether you’re a candidate or a hiring manager, you’ll need to brush up on account manager interview questions before making any big decisions. You can practice formulating answers that highlight your skills as an account manager.

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Account management Clients Contact CRM 59

SalesPop

MARCH 25, 2021

Sales most definitely have two sides, and this is also true of account management. This is also true of account management. If we didn’t need sales or account management skills, people would simply buy products or services—which they obviously don’t. Pipeliner Account Management.

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Account management Customers Pipeline Trust 98

The 5% Institute

AUGUST 7, 2023

In today’s dynamic business landscape, possessing a comprehensive set of skills is crucial for any successful account manager. The role of an account manager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation.

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Account management Negotiate X-functional Cross-sell 52

The 5% Institute

DECEMBER 2, 2019

What is key account management? And what is the difference between key account management and sales? Then there is key account management and strategic account management – what is the difference? What Is Key Account Management? So what is key account management?

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Account management Objectives and Key Results Cross-sell Strategize 98

SalesPop

APRIL 23, 2021

Another important foundational aspect of account management—and sales itself—is the handling of quotas and forecasting. From my observation, only a few companies manage the problems for quotas and forecasting well. The post Account Management, Quotas and Forecasting appeared first on SalesPOP! Well, now they can.

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Account management Quota Pipeline CRM 98

SalesPop

APRIL 30, 2021

It has prioritized lead and opportunity management over account management. Guided by both the industry and the CRM solutions they were using, businesses and organizations never really dug into real account management. A vital key to strategic account management is creating value for the customer.

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Account management CRM Pipeline Strategize 80

SalesPop

MARCH 12, 2021

We explored the vital importance of account management in our previous article on account management —the idea being that obtaining new accounts is far more costly than maintaining and expanding existing accounts. How do companies hang onto accounts? Account Matrix. Innovation at Pipeliner.

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Account management X-functional Pipeline CRM 98

PandaDoc

APRIL 21, 2023

Key accounts are the 20% of accounts that generate 80% of your company revenue. Before attempting to develop a key account management strategy, you must know how to identify these key accounts. Accurate identification will help you avoid rashly categorizing tail accounts as having strategic value.

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Account management Objectives and Key Results Strategize Legal 52

SalesPop

MAY 7, 2021

One place where project management really comes into account management is bringing a broadly stated goal into realistic terms. They can use account planning and project management to figure out just how realistic that goal is. Numerous parts of project management will be part of this tool.

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Account management Drivers/motivators Pipeline CRM 98

The 5% Institute

FEBRUARY 19, 2020

Learning, and then implementing account management best practices can have an excellent result and impact on your overall sales efforts, and relationships with your clients. In this guide, we’ll detail our top five account management best practices that have brought excellent results for our students – and hopefully for you too.

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Account management Objectives and Key Results Clients Referrals 98

RAIN Group

MARCH 24, 2021

But that’s all in the hands of the key account team now. Your team just won a new logo! Congratulations! This one has buzz.

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Account management Launch Clients Closing 140

Understanding the Sales Force

AUGUST 3, 2022

I do my own weeding and that "hobby" takes up a lot of my free time. Weeding is like playing the arcade game wack-a-mole where you pull the weed, use a weed wacker, or poison the weed on Monday and two more weeds appear in its place on Tuesday.

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Account management Territory Gaming Up-sell 118

Sandler Training

SEPTEMBER 10, 2020

The post Two Keys to Success in Large Territory Account Management appeared first on Sandler Training. In this brief article, we’ll look at two powerful resources that can keep sales teams (and sales leaders) on track: the KARE profiling system and the Pursuit Navigator tool – both of which were created by Sandler.

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Territory Account management Sales 85

Hubspot

MARCH 18, 2019

The answer: Key account management. In this comprehensive guide to key account management, you'll learn: The definition of key account management. How to know whether your company needs a key account management strategy. The difference between key account management and selling.

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Account management Objectives and Key Results Cross-sell Non-Profits 88

Engage Selling

DECEMBER 20, 2018

There’s a step that’s commonly missing in account management planning. Do you know what it is? Many strategies look like this: Plan -> Execute -> Measure However, I suggest moving forward, that they look more like this: Plan -> Execute … Read More »

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Account management Up-sell Clients Closing 90

Sales Gravy

MARCH 28, 2021

On this episode of the Sales Gravy podcast, Jeb Blount (Fanatical Prospecting) answers a listener's question about how to effectively balance prospecting for new logos with serving and managing existing accounts. Many salespeople struggle with this.

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Account management Prospecting Sales 118

Miller Heiman Group

APRIL 2, 2019

If you’re concerned about losing a strategic account or need to reevaluate how your sales process aligns with your customer’s path, let Miller Heiman Group guide you. We’ll show you how our industry-leading approaches, including our Large Account Management Process , can help you win at strategic account management.

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Account management Strategize Objectives and Key Results Contact 110

Membrain

FEBRUARY 26, 2020

The words we use affect the way we think. Positive, uplifting words can induce a positive, uplifting mood and an optimistic approach to tasks. Negative, depressing words can have the opposite effect.

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Account management Sales 128

The 5% Institute

APRIL 2, 2020

In the world of business and sales, there are so many terms and definitions – so what is account management? And what are the benefits of account management? In this article, you’ll learn what is account management, as well as what are the benefits of having account management in place.

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Account management Cross-sell Consult Clients 52

Engage Selling

NOVEMBER 29, 2019

I was working with a group of sales managers at a workshop a few weeks ago and one of them introduced this strategy. It was a very simple strategy of implementing an account plan when you didn’t have a sophisticated … Read More »

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Account management Sales Customers Sell 88

Engage Selling

AUGUST 10, 2018

????????????????????????????Many of you have read a lot of the work we’ve done on account management. But here’s what really critical about account management. These are the four steps of account management. The review is so important … Read More »

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Account management Sales CRM Sell 48

Membrain

AUGUST 7, 2022

I do my own weeding and that "hobby" takes up a lot of my free time. Weeding is like playing the arcade game wack-a-mole where you pull the weed, use a weed wacker, or poison the weed on Monday and two more weeds appear in its place on Tuesday.

Account management 68

Account management Gaming 68

Membrain

JUNE 2, 2021

Many have heard statistics on the value of existing accounts: 80% of future profits come from 20% of customers; 65% of revenue comes from existing customers; it costs 5% less to retain a customer than to gain one.

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Account management Customers Growth 122

The 5% Institute

JULY 1, 2019

An Account Manager can be a tough job at the best of times – especially if you want to increase your sales. Below are three quick ways to increase your sales as an Account Manager. 3 Ways to Increase Your Sales As An Account Manager. 3 Ways to Increase Your Sales As An Account Manager.

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Account management Sales Pitch CRM 52

Miller Heiman Group

FEBRUARY 13, 2019

Losing a strategic account represents a monumental loss and you may find yourself banging your head against a wall, asking where you went wrong or if you missed early warning signs. Meanwhile, your leadership expects you to initiate a top-to-bottom review of your strategic account management plan.

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Account management Strategize Manufacturing Closing 69

Partners in Excellence

OCTOBER 31, 2016

Account Based Everything is a huge topic these days. Everyone is account focused, they want to grow their relationships, increase penetration and grow revenue. Developing our accounts is a huge opportunity.

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Account management Government Strategize Customers 85

Partners in Excellence

NOVEMBER 27, 2012

As our products and solutions become more complex, as they broaden, it is impossible for the account or territory manager to have deep knowledge in all the solutions. Yet too often, I see conflict between the sales specialist teams and account managers. They are accountable for a customer and territory.

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Account management Territory Sales Growth 93

Understanding the Sales Force

APRIL 29, 2013

Jeb Blount, a leading expert on customer experience and account management, just published the new book, People Love You: The Real Secret to Delivering Legendary Customer Experiences. Account managers are usually responsible for holding these relationships together. How to deliver a great experience for every customer.

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Account management B2C B2B Clients 74

Engage Selling

JUNE 8, 2018

??????????????????If I was running your sales team and there had to be one thing that I would insist on, it would be this non-negotiable, mandatory behavior from all salespeople. All salespeople should be required to have four or more active relationships inside … Read More »

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Negotiate Account management Sales Clients 55

Pointclear

NOVEMBER 7, 2011

At first glance, the idea of outsourcing strategic account management may seem absurd. After all, B2B companies usually define strategic accounts as their best customers and prospects based on criteria like potential for revenue, profit and growth. Let’s create a framework for looking at strategic account opportunities.

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Account management Strategize X-functional Objectives and Key Results 72

Iannarino

JANUARY 17, 2023

There are all a lot of titles for sales professionals, including account executive, account manager, sales representative, sales development rep, or business development rep.

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Account management Represent Sales B2B 272

Sales Gravy

SEPTEMBER 27, 2013

There are many opportunities for mistakes to be made in the key account management process. What is the Most Common Mistake Regarding Key Account Management? Key Account Management seems to be the buzz word in sales today. It is, in fact, a r

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Account management Process Sales 40

Iannarino

NOVEMBER 4, 2022

In a recent post on LinkedIn, I noted that accounting managers rarely ask people for advice on motivating their accounts payable people. Several readers responded that accounts payable clerks need not deal with the rejection encountered by salespeople.

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Account management Drivers/motivators Sales 252

SaaStr

AUGUST 26, 2022

Who we’re hiring for at SaaStr: Director of Account Management to support our top sponsors. The post Who We’re Hiring for Team SaaStr: Director of Account Management, and Director of Email / Growth Marketing appeared first on SaaStr. Ideally has some services or agency CS experience, not just SaaS.

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Account management Growth Strategize Campaign 21

SaaStr

MAY 21, 2024

Business software companies have had “account managers” responsible for upsell since the earliest days. As customer success came into its own, it was often seen as distinct from account management, focused on customer retention and happiness and NPS and CSAT.

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Quota Customers Account management Sales 105