Salesforce

FEBRUARY 26, 2024

It shows up as a conversational AI interface integrated with your everyday workflow, whether it’s a customer relationship management (CRM), email, or other system specific to your industry. A copilot makes you more productive by doing work on your behalf. So, how do these productivity workhorses get the job done?

Retail 89

Retail CRM Contract Gaming 89

Martech

MARCH 15, 2023

The modern customer journey is complex, spanning multiple channels, devices and touchpoints as customers navigate researching and buying products and services. The pandemic exacerbated the movement of B2B and B2C customers from in-person to online channels. It’s also increasingly digital. Forty-four percent of U.S.

Customers 96

Customers Cross-sell Technology Technology 96

Martech

JULY 13, 2022

They include the need to future-proof the customer service tech stack, a drive toward more asynchronous text-based communication, and a push toward unifying channels and communications to enhance customer experience. In this post we’ll cover: What are customer service and success? Why marketers should care.

Service 99

Service Customers CRM Customer Relationship Management 99