Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. The best part?

Retail 89

Retail CRM Contract Gaming 89

Martech

MARCH 15, 2023

The modern customer journey is complex, spanning multiple channels, devices and touchpoints as customers navigate researching and buying products and services. The pandemic exacerbated the movement of B2B and B2C customers from in-person to online channels. It’s also increasingly digital. Forty-four percent of U.S.

Customers 96

Customers Cross-sell Technology Technology 96

Martech

JULY 13, 2022

Great customer service helps you retain customers, attract new business, and increase customer lifetime value. Customers who feel supported — and seen — are more likely to stick around. In B2B marketing, caring for customers is often referred to as “customer success.”

Service 99

Service Customers CRM Customer Relationship Management 99