Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. The best part?

Retail 89

Retail CRM Contract Gaming 89

Martech

MARCH 15, 2023

Table of contents What is customer journey orchestration? What technology enables CJO? What is customer journey orchestration? Customer journey orchestration uses data and technology to determine the best way to interact with each customer across the customer buying journey. What’s next for CJO?

Customers 96

Customers Cross-sell Technology Technology 96

Martech

JULY 13, 2022

In a 2021 Qualtrics/ServiceNow study, 43% of respondents said they’d likely switch brands after only one negative customer service experience. customers said they stopped doing business with a company because of poor customer service. The market for helping companies better serve their customers is vast.

Service 99

Service Customers CRM Customer Relationship Management 99