customer-retention-customer-service-customer-experience-the-rant-goes-on 
Partners in Excellence
MARCH 23, 2012
A couple of days ago, I ranted, in part, about my experience with my past computer supplier. I’ve spent hours on the phone with customer service representatives. Each time, I have to go through the same story, give them the same customer numbers, email addresses, problem ID’s.
Partners in Excellence
JANUARY 5, 2015
As much as we try to develop, implement, and execute outstanding customer experiences, sometimes things fall apart and we have a complete disaster. Everything goes wrong! How we respond to these customer service and experience disasters is critical. We all fail. You can guess, it wasn’t there.
ConversionXL
OCTOBER 20, 2016
There are various ways to measure the above outcomes, and there are varying levels of correlation with revenue, retention, and whatever, but they’re all generally good signs. We want other people to like us. It’s a human desire. We also want other people to like our websites. Likability is nebulous, though. Image Source. Similarity.
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