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Contact Centers: The Canary in the Coal Mine The contact center transformation is a preview of what’s coming for sales. The humans who remain will need to excel at the uniquely human aspects of selling: relationshipbuilding, complex problem solving, and strategic influence.
This is already happening in e-commerce, where multiple contact options (sales, support, returns, etc.) These superhuman sellers will focus entirely on relationshipbuilding, complex negotiation, and strategic guidance while their AI handles everything else. Their productivity and earnings will increase dramatically.
million new jobs by 2026. It’s our mission to empower all Trailblazers with the tools you need to build dynamic careers, companies, and communities. Whether you’re interested in problem-solving, relationshipbuilding, or coming up with sales strategies, Trailhead is here to help each #SuperSeller succeed.
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