5 Interesting Learnings From Freshworks at ~$600,000,000 in ARR
SaaStr
OCTOBER 25, 2023
The contact and support spaces have rapidly adopted as much of AI as they can. Predicting $1 Billion in ARR in 2026 The power of > 100% NRR. Freshworks clearly sees $1B in ARR bu 2026. Soon, the majority of Freshworks’ revenue will be $50k+ customers. A big change from their roots with smaller SMBs. #4.
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