Why Value-Added Customer Experience Is the Future for Energy and Utilities Companies
Salesforce
AUGUST 30, 2021
Power rankings due to the ubiquity of its net promoter score (NPS), but this data can only tell us so much. The proliferation of electric vehicles (EVs) and time of use rates will also drive customer control of how and when they use energy. Improving customer satisfaction is critical, and a catalyst for customer experience initiatives.
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