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It's never been more difficult to be a B2B sales rep. You have to manage heightened expectations, battle against a multitude of competitors and make sure you have time to meet the needs of everyone in your pipeline. Challenge 2: Creating a Personal Experience At Scale. Relationships are everything in B2B sales.
Sales needs to partner with the customer success team to make sure that the post-salesexperience surpasses the customer’s expectations. Every week the team would meet to discuss initiatives in the company’s move up-market. They should think about ways to get the two CEOs to meet or the CROs to have lunch.
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