Promote Sales Experience Tradeshows 
Hubspot
JUNE 8, 2020
As a result, this also means that sales managers need to shift their KPI's and start looking at metrics normally reserved for customer success teams, like churn rates and net promoter score (NPS). Both of these metrics originate and have roots in the sales process. Challenge 2: Creating a Personal Experience At Scale.
Sales Hacker
APRIL 21, 2022
Sales needs to partner with the customer success team to make sure that the post-sales experience surpasses the customer’s expectations. I generally recommend that a company hires (or promotes) an exploratory enterprise sales rep to start to test the waters in bigger deals. The main limiting factor will be budget.
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