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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

But here’s what’s fascinating: this same deflection model is now making its first moves into sales territory. Deflection While support deflection is mature, sales deflection is just beginning. What’s happening now is the migration of this capability from post-sale support to pre-sale interactions.

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