The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
What’s more is that an A/B test of the message, changing “why did you cancel?” We’ve even started testing recovery campaigns for former customers whose issues we’ve fixed; I’ll write about that in a future post, but the early results are very promising.” Hangups in the user experience. to “what made you cancel?”
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