Remove A/B testing Remove Profit margin Remove Up-sell Remove User Experience
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Customer Retention Strategies: 4 Phases for Development

ConversionXL

Compare that to more than two-thirds of CMOs who expect to increase customer acquisition, increased purchase volume, and more effective cross-selling: That’s too bad. What’s more is that an A/B test of the message—changing “Why did you cancel?” to “What made you cancel?”—provided provided a near 19% response rate.

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

As much as it opens you up to negative feedback, including the exit survey can provide you with extra insight as to how you can improve your product, your service, or overall offer. Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” image source.

Customers 115
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How To Develop Your Customer Retention Strategy

ConversionXL

As much as it opens you up to negative feedback, including the exit survey can provide you with extra insight as to how you can improve your product, your service, or overall offer. Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” image source.

Customers 112
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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

As much as it opens you up to negative feedback, including the exit survey can provide you with extra insight as to how you can improve your product, your service, or overall offer. Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” image source.

Customers 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

As much as it opens you up to negative feedback, including the exit survey can provide you with extra insight as to how you can improve your product, your service, or overall offer. Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” image source.

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How To Increase Perceived Value (and Charge More)

ConversionXL

The same product can mean different things to different people, and there is no such thing as objective product value, at least when it comes to actually selling products (there are objective costs associated with making the product, of course). There are many ways to calculate optimal pricing , and of course A/B testing is one of them.

Price 85