How to Defuse a Client Freakout
Hubspot
JULY 6, 2016
Shift the conversation from email (or text message or social media) to a phone call as soon as possible. If a client cold calls you without notice to unload about a problem, take notes to keep track of what he said. And if he calls and leaves a voicemail, call him back the same day. Don’t jump to assign blame.
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