ConversionXL

JUNE 3, 2019

Compare that to more than two-thirds of CMOs who expect to increase customer acquisition, increased purchase volume, and more effective cross-selling: That’s too bad. customers leave a business – so perhaps looking at customer service scores might be where you start? Email performance. Customer service.

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

ConversionXL

JUNE 5, 2014

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? customers leave a business – so perhaps looking at customer service scores might be where you start? greater ability to upsell & cross-sell. higher customer lifetime value.

Customers 115

Customers User Experience Profit margin A/B testing 115

ConversionXL

JUNE 5, 2014

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? customers leave a business – so perhaps looking at customer service scores might be where you start? greater ability to upsell & cross-sell. higher customer lifetime value.

Customers 112

Customers User Experience Profit margin A/B testing 112

ConversionXL

JUNE 5, 2014

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? customers leave a business – so perhaps looking at customer service scores might be where you start? greater ability to upsell & cross-sell. higher customer lifetime value.

Customers 105

Customers User Experience Profit margin A/B testing 105

ConversionXL

JUNE 5, 2014

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? customers leave a business – so perhaps looking at customer service scores might be where you start? greater ability to upsell & cross-sell. higher customer lifetime value.

Customers 98

Customers User Experience Profit margin A/B testing 98