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Customer Retention Strategies: 4 Phases for Development

ConversionXL

Compare that to more than two-thirds of CMOs who expect to increase customer acquisition, increased purchase volume, and more effective cross-selling: That’s too bad. Because a Manta report found that 61% of small businesses surveyed indicated that more than half of their revenue came from repeat customers.

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. greater ability to upsell & cross-sell. read the case study for more details).

Customers 115
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How To Develop Your Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. greater ability to upsell & cross-sell. read the case study for more details).

Customers 112
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. greater ability to upsell & cross-sell. read the case study for more details).

Customers 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. greater ability to upsell & cross-sell. read the case study for more details).