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However, customer service performance is average at best according to manufacturing decision makers. For example, of the 75% that track customer satisfaction metrics, such as net promoter score (NPS), only 44% exceed their goals. Back to top.) Efficiencies that allow for transparency help keep everyone in your ecosystem happy.
Let’s take a look at some of the best customer service software for support teams in 2023. Types of customer service software Customer service software enables businesses to provide efficient and personalized support for their customers.
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