Martech

MARCH 15, 2023

Customer Service : Customer service teams use CJO tools for responding to customer queries, closing service gaps, capturing valuable feedback and providing appropriate self-service options for customers who want to solve issues on their own. Forty-four percent of U.S. What’s next for CJO?

Customers 98

Customers Cross-sell Technology Technology 98

Salesforce

FEBRUARY 26, 2024

It shows up as a conversational AI interface integrated with your everyday workflow, whether it’s a customer relationship management (CRM), email, or other system specific to your industry. That, the report predicts, will propel massive productivity gains to the tune of 200 billion hours saved annually by 2030.

Retail 89

Retail CRM Contract Gaming 89

Martech

JULY 13, 2022

On the flip side, if your customers feel neglected or have a poor service experience, they’ll leave — and probably won’t come back. . In B2B marketing, caring for customers is often referred to as “customer success.” The market for helping companies better serve their customers is vast.

Service 101

Service Customers CRM Customer Relationship Management 101