ConversionXL

JUNE 3, 2019

Evaluate whether a loyalty or rewards program will drive repeat business. What happens (or doesn’t happen) in post-purchase emails to convert first-time buyers into repeat buyers ? Customer service. Poor customer service is why 82% of U.S Make your retention strategy personal. The result?

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

ConversionXL

JUNE 5, 2014

According to Customers That Stick – Poor customer service is the reason why 82% of U.S customers leave a business – so perhaps looking at customer service scores might be where you start? What’s more is that an A/B test of the message, changing “why did you cancel?” Hangups in the user experience.

Customers 115

Customers User Experience Profit margin A/B testing 115

ConversionXL

JUNE 5, 2014

According to Customers That Stick – Poor customer service is the reason why 82% of U.S customers leave a business – so perhaps looking at customer service scores might be where you start? What’s more is that an A/B test of the message, changing “why did you cancel?” Hangups in the user experience.

Customers 112

Customers User Experience Profit margin A/B testing 112

ConversionXL

JUNE 5, 2014

According to Customers That Stick – Poor customer service is the reason why 82% of U.S customers leave a business – so perhaps looking at customer service scores might be where you start? What’s more is that an A/B test of the message, changing “why did you cancel?” Hangups in the user experience.

Customers 105

Customers User Experience Profit margin A/B testing 105

ConversionXL

JUNE 5, 2014

According to Customers That Stick – Poor customer service is the reason why 82% of U.S customers leave a business – so perhaps looking at customer service scores might be where you start? What’s more is that an A/B test of the message, changing “why did you cancel?” Hangups in the user experience.

Customers 98

Customers User Experience Profit margin A/B testing 98