article thumbnail

Customer Retention Strategies: 4 Phases for Development

ConversionXL

Evaluate whether a loyalty or rewards program will drive repeat business. What’s more is that an A/B test of the message—changing “Why did you cancel?” Evaluate whether a loyalty or rewards program will drive repeat business. Develop the product, site, and offers based on existing customer feedback.

article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

What’s more is that an A/B test of the message, changing “why did you cancel?” Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. With Groove’s open ended survey, it provided them with insight into: Specific issues active customers weren’t telling them about. image source.

Customers 115
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How To Develop Your Customer Retention Strategy

ConversionXL

What’s more is that an A/B test of the message, changing “why did you cancel?” Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. With Groove’s open ended survey, it provided them with insight into: Specific issues active customers weren’t telling them about. image source.

Customers 112
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

What’s more is that an A/B test of the message, changing “why did you cancel?” Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. With Groove’s open ended survey, it provided them with insight into: Specific issues active customers weren’t telling them about. image source.

Customers 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

What’s more is that an A/B test of the message, changing “why did you cancel?” Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. With Groove’s open ended survey, it provided them with insight into: Specific issues active customers weren’t telling them about. image source.