The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
Hangups in the user experience. greater ability to upsell & cross-sell. For industries with thin profit margins, offering an incentive like 2% off isn’t very enticing, and in many verticals, and in some cases might require a significant lift in sales in order to break even. to “what made you cancel?”
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