From Data to Delight: Why Hyper-Personalization Is the Future of Business
Salesforce
FEBRUARY 14, 2025
But hyper-personalization isnt just about adding a customers name to an email. Its about using big data , predictive analytics , and machine learning to understand customer behavior, predict future needs, and provide content, offers, and solutions in real-time. Think of next-best-action recommendations or predictive customer service.
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