Customer Relationship Management E-commerce Market share Objectives and Key Results 
The 5% Institute
AUGUST 1, 2023
Business development plays a crucial role in achieving this goal by focusing on discovering new markets, building strategic partnerships, and improving customer relationships. Customer Relationship Management (CRM) Maintaining strong relationships with customers is crucial for long-term success.
Score More Sales
DECEMBER 16, 2011
Definition: “True CRM (customer relationship management) brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. The SCRM market is valued at over $1B according to Gartner.
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