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Proactive Customer Service: You Read My Mind, and Earned My Trust

Salesforce

This can drive significant growth for your business, as satisfied customers become your best advocates to attract new ones through their positive reviews and recommendations. Back to top ) Tools and technologies for proactive customer service The right technology is critical to proactive customer service.

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What is solution selling?

Salesforce

Solution selling, on the other hand, uses active listening to uncover what a customer’s problems are, then offers recommendations that address those problems. It’s very consultative, and can lead to a long-term relationship and repeat business. Why is solution selling important?

Sell 94