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Customer Retention Strategies: 4 Phases for Development

ConversionXL

Evaluate whether a loyalty or rewards program will drive repeat business. What happens (or doesn’t happen) in post-purchase emails to convert first-time buyers into repeat buyers ? Evaluate whether a loyalty or rewards program will drive repeat business. Make your retention strategy personal.

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. There’s no way around it, it still sucks[.] image source.

Customers 115
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How To Develop Your Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. There’s no way around it, it still sucks[.] image source.

Customers 112
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. There’s no way around it, it still sucks[.] image source.

Customers 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. There’s no way around it, it still sucks[.] image source.