The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. There’s no way around it, it still sucks[.] image source.
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