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For example, the electric company charges customers for the amount of energy they use each month. Some companies also measure billing in specific units, such as minutes for telecom or units of electricity. However, the cost can fluctuate widely from month to month. SaaS: Here, pricing is based on the usage of particular features.
As utilities disentangle customer information siloed across multiple systems, they are looking to integrate customer relationshipmanagement systems (CRM) to provide a single source of truth. The proliferation of electric vehicles (EVs) and time of use rates will also drive customer control of how and when they use energy.
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