SaaStr

JANUARY 21, 2020

I broke into SaaS in 2009 I was the second sales hire and the 10th overall hire at a New York City based SaaS business called Zocdoc. I have a young man on my a sales operations team who wanted to do SQL data analysis. Every quarter we run an ENPS, employee net promoter score, by department. Quarterly ENPS service.

Quota 103

Quota Sales Healthcare Territory 103

SaaStr

MARCH 1, 2019

And then in the enterprise, some of them tie them to multi-year deals, but there’s actually no impact on conversion rate from the free trial to a paid customer as a function of the contract value. He is the CEO of Kustomer, which is a really fast growing customer support platform based in New York. SQL versus the MQL.

Contract 46

Contract Price Commission Conversion 46

SaaStr

JANUARY 3, 2020

And then in the enterprise, some of them tie them to multi-year deals, but there’s actually no impact on conversion rate from the free trial to a paid customer as a function of the contract value. He is the CEO of Kustomer, which is a really fast growing customer support platform based in New York. SQL versus the MQL.

Contract 10

Contract Price Commission Conversion 10