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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

What’s happening now is the migration of this capability from post-sale support to pre-sale interactions. ” Applied to simple sales scenarios, this suggests significant deflection potential. Companies like Decagon and Intercom have proven AI can handle complex workflows autonomously.

Territory 107
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10 Ways AI Will Change Sales Forever. It’s Already Happening, In Fact.

SaaStr

Your AI Will Join Every Sales Call Soon, your digital twin will join you on every sales call. If a prospect asks about integrations, pricing details, or implementation requirements that you’re unsure about, you’ll simply ask your AI, and it will provide the perfect answer in real-time.