Martech

AUGUST 3, 2023

20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Uma Challa, Gartner’s customer service expert, says this is shortsighted because the technology isn’t yet up to the task. That puts the US in seventh place in that category.

Product 86

Product Niche Customer Relationship Management Relationship Management 86

Highspot

MAY 30, 2024

In fact, Gartner predicts that around 60% of enablement functions will focus on empowering these teams by 2026. Next, figure out their problems and challenges so you can provide messaging that shows how your product or service can address these pain points. This lets you customize your sales approach for each customer segment.

Objectives and Key Results 52

Objectives and Key Results Cross-sell Education Objection handling 52

Salesforce

JANUARY 8, 2024

Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonization come in. They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities.

Angle 76

Angle Healthcare Technology Technology 76

Salesforce

MAY 16, 2023

By 2026, Gen Z will comprise the largest share of the U.S. If we can solve and fill that gap, it’s a win and you’ll build a relationship.” Questions are the foundation of intimacy and trust,” said Sumner. Just don’t take away the choice of sharing, as that can damage the relationship.” consumer population.

Customers 98

Customers CRM Technology Technology 98