Martech

AUGUST 3, 2023

20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Only 40% of Americans are willing to trust AI, according to a survey by KPMG Australia and the University of Queensland. That puts the US in seventh place in that category.

Product 84

Product Niche Customer Relationship Management Relationship Management 84

Salesforce

JANUARY 8, 2024

Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonization come in. They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities.

Angle 76

Angle Healthcare Technology Technology 76

Salesforce

MAY 16, 2023

By 2026, Gen Z will comprise the largest share of the U.S. If we can solve and fill that gap, it’s a win and you’ll build a relationship.” Questions are the foundation of intimacy and trust,” said Sumner. Just don’t take away the choice of sharing, as that can damage the relationship.” consumer population.

Customers 98

Customers CRM Technology Technology 98