Martech

MARCH 15, 2023

Marketing automation tools : Customer journeys require automated communication. Tools like HubSpot and Marketo are used to create personalized messaging based on customer behavior, preferences and other data points. It’s an approach that promises significant benefits for businesses and customers alike. What’s next for CJO?

Customers 103

Customers Cross-sell B2C Technology 103

Salesforce

FEBRUARY 26, 2024

It shows up as a conversational AI interface integrated with your everyday workflow, whether it’s a customer relationship management (CRM), email, or other system specific to your industry. That, the report predicts, will propel massive productivity gains to the tune of 200 billion hours saved annually by 2030.

Retail 89

Retail CRM Contract Gaming 89

Martech

JULY 13, 2022

customers said they stopped doing business with a company because of poor customer service. Technology, as is often the case, is helping companies meet customer expectations around customer service and success, bridging communications across multiple channels and devices, and setting customers up for better buying experiences.

Service 113

Service Customers CRM Customer Relationship Management 113