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The Playbook To Re-Igniting Growth with Predictable Revenue Co-Founder and CEO Aaron Ross (Video + Transcript)

SaaStr

FEBRUARY 11, 2020

The other one is, as soon as you can, again, split the new customers signing versus account management/customer success. Hospitals are pretty complicated. Just measure SQLs. It is harder because you have to have consistent definitions on what is an SQL. It just won’t. That’s one example.

Growth 73
Growth Niche Hospitality X-functional 73
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5 Things You Need to Do to Create a Category with Gainsight (Video + Transcript)

SaaStr

APRIL 11, 2019

” Or, “You are the next generation account management software.” ” And for us, the piece that was missing was that there was a job that existed called the customer success manager. They said, “You are the proactive customer support company.” Anthony Kennada: Yeah, more complex.

Growth 49
Growth Customers Start-ups Product 49
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